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The complaint process is all part of what has been withheld. The DSS does not provide an attorney. LawNY is Legal Aid here and they said their funding does not cover cases like this.

Hello to all, My wife and I have a situation here in upstate New York in which the local unit of the Department of Social Services has been breaking state and federal laws in our case for 4 1/2 years. We just found out about this about a month ago. The booklets of Rights and Responsibilities...