Hello.  I recently canceled all services with an internet domain registrar.  There is time left on the agreement term, and I asked them for a prorated refund.  They won't do it, citing their refund policy.  The refund amount would be in the neighborhood of $500.

I believe the reasons for canceling warrants an exception to their policy.

I have repeated my request a couple of times with their billing department, but with no success.  Is a small claims complaint an option for me?  And if so, would I be expected to appear in person for any relevant hearings?  I'm in another state.  Thank you.