Cable Company

[balz14]

My problem in a nut shell. My cable company wants to charge me for data usage now and set a limit on it. They will not provide me with my original contract after several attempts in asking them for it. In the contract I agreed for services of internet and cable. There were no data limits at all on this contract. I want to read the contract, because most contracts read it is month to month after a particlar period. I am wondering first, How do i make them get me a copy of my contract, which dates back to 2006 and they say they don't retain contracts back to then? Therefore as an alternative they should have a blank copy of contracts they were using back then I asked for and am getting nowhere. Second, what are my options?

 

[KatDini]

I'm sure the cable company has always reserved the right to change the Terms of Service as long as the consumer is notified within a certain number of days. Changes in data allowance would fall under that.

Your options are to find a different provider with a more favorable Terms of Service.

 

[balz14]

That's the thing. I don't think that was put in there in my contract. There were no such things as data usage. Also, I was not notified. Do they have a responsibility of providing me with the contract when I ask?

 

[KatDini]

Terms of Service are part of the contract/agreement between user and service provider. Go read those. They'll be available on the service provider's website. They constitute the current agreement between you and the service provider, no matter what you signed in the past. They reserve the right to update those Terms of Service and they do.

 

[army judge]

I'm sure the cable company has always reserved the right to change the Terms of Service as long as the consumer is notified within a certain number of days. Changes in data allowance would fall under that.

Your options are to find a different provider with a more favorable Terms of Service.

You can try searching for "YOUR CABLE PROVIDER TERMS OF SERVICE INTERNET USAGE"

For example, here's TWC:

http://help.twcable.com/

Here's Comcast:

http://www.comcast.com/policies

Try it, see what you can discover.

 

[disagreeable]

Most cable contract run for one year. At that time they can alter the terms. If you do not agree call their customer retention specialist and explain you are planning on going to X company for better pricing because they are now going to cap your data. It sounds like you are running a commercial business on a home line and not paying for commercial service.

 

[Betty3]

It seems cable companies quite often change their terms of service & increase their prices/costs at the renewal date of the "contract".