J
Jaminicole
Guest
- Jurisdiction
- Alabama
Hi,
Ok, me and my husband purchased a van on 1/19/17 from Pensacola Auto Brokers in FL. That Friday I called them because my van was not cranking right and had some other issues. Jeb (the salesman from the carlot) explained to me that he was going to have to get in touch with our finance people because we had bought the warranty on the van through them. He explained to me that they were closed on the weekend he would get in touch with them Monday morning and give me a call after. Well Monday rolls around and I didnt receive a call, I figured he may have got busy maybe he will call tomorrow. Well Tuesday afternoon gets here and I still hear nothing, and this is after me emailing him Monday and Tuesday. So I make the decision to call the finance people myself. They get Jeb on the phone (on a separate line) and tell me he's going to handle it because their warranty hasn't went into affect yet, it's the dealerships issue right now. Jeb finally calls me and we make arrangements to bring it Saturday because my husband works and we have 3 kids who have school and the van is our only way of transportation. So Friday gets here and I call down there to make sure there is no curtain time I need to come Saturday. Another man answers the phone and explains to me Jeb no longer works there and they don't do maintenance on Saturday. I explained to the man what Jeb told me to do and he tells me to just bring it Monday and we could go from there. I get the van there that Monday and the maintenance man meets me at the door and ask me what was the problem, I explain everything and he says "that's the recall we had worked on when we got it, he was suppose to fix it, we will have to send it back to him." So the guy gives me a vehicle to drive while they have my van, but calls me about a week later and says I have to bring it back they sold it and their going to put me in another vehicle until my van is ready. After I get the second loaner car it takes about another week and they call to tell me my van is ready and me and my husband need to come because we have to resign new paper work because Jeb (their former employee) had us paying Florida tax when we live in Alabama. We get down there to pick up the van and sign the contract and the guy explains they had to put a new computer in our van and it was $1000 (we didn't have to pay though). That was on a February 9, 2017, it is now February 11, 2017 and my van is still not working. I called the dealership and explained it again and they told me to get it towed to them (I live in Atmore Al, he's in Pensacola Fl about 1 1/2 hour drive) Monday so they can look at it. I just want to know if there's anyway I can get my down payment back ($5000) and give the van back.
Ok, me and my husband purchased a van on 1/19/17 from Pensacola Auto Brokers in FL. That Friday I called them because my van was not cranking right and had some other issues. Jeb (the salesman from the carlot) explained to me that he was going to have to get in touch with our finance people because we had bought the warranty on the van through them. He explained to me that they were closed on the weekend he would get in touch with them Monday morning and give me a call after. Well Monday rolls around and I didnt receive a call, I figured he may have got busy maybe he will call tomorrow. Well Tuesday afternoon gets here and I still hear nothing, and this is after me emailing him Monday and Tuesday. So I make the decision to call the finance people myself. They get Jeb on the phone (on a separate line) and tell me he's going to handle it because their warranty hasn't went into affect yet, it's the dealerships issue right now. Jeb finally calls me and we make arrangements to bring it Saturday because my husband works and we have 3 kids who have school and the van is our only way of transportation. So Friday gets here and I call down there to make sure there is no curtain time I need to come Saturday. Another man answers the phone and explains to me Jeb no longer works there and they don't do maintenance on Saturday. I explained to the man what Jeb told me to do and he tells me to just bring it Monday and we could go from there. I get the van there that Monday and the maintenance man meets me at the door and ask me what was the problem, I explain everything and he says "that's the recall we had worked on when we got it, he was suppose to fix it, we will have to send it back to him." So the guy gives me a vehicle to drive while they have my van, but calls me about a week later and says I have to bring it back they sold it and their going to put me in another vehicle until my van is ready. After I get the second loaner car it takes about another week and they call to tell me my van is ready and me and my husband need to come because we have to resign new paper work because Jeb (their former employee) had us paying Florida tax when we live in Alabama. We get down there to pick up the van and sign the contract and the guy explains they had to put a new computer in our van and it was $1000 (we didn't have to pay though). That was on a February 9, 2017, it is now February 11, 2017 and my van is still not working. I called the dealership and explained it again and they told me to get it towed to them (I live in Atmore Al, he's in Pensacola Fl about 1 1/2 hour drive) Monday so they can look at it. I just want to know if there's anyway I can get my down payment back ($5000) and give the van back.
