Certified pre owned

[Wyli01]

I bought a certified pre owned bmw from a bmw dealer in houston. The car had an engine malfunction light after the 1st 4 months. Took in for service, to find out the dealer never did any intial services or execute on the CPO checklist. So the car needed many parts replaced, fluids changed, and recalls performed. With that said, the sales people initially told us all the fluids are immediately changed when the car came in; "part of the CPO approval process". The sales team also reset all the service monitors on the car's computer, to show fluids were recently changed. Certainly a false representation of service.
Do we have a case for suit and/or what are your suggestions for comparable reparations?

 

[Michael Wechsler]

This seems like a small claims court case if it resulted in out of pocket money damages which should have been replaced under the initial service on the CPO checklist. If you're expecting a windfall, it probably won't happen although there may be consumer laws that can tack on to the damages. You will probably need to have a statement from the dealer that did the work. Hopefully you confronted the other BMW dealer first, although I am sure they denied the issues. You may want to discuss it with them and discuss possibly reported them to the BBB and perhaps to BMW, who may choose to investigate their past performance and dealership status. Hopefully they will work something out with you and you will not need to go to court, probably small claims court. Good luck.

 

[disagreeable]

The dealer will likely require you pay for a professional tear down analysis to prove the reason for any part failures and the court will require professional testimony of the tear down analysis linking it to the CPO checklist. After spending $8k to $10k for professional services, you might get a small claims court to award the money you spent on the initial repair, however the 2nd tear down, reassembly, professional analysis and testimony will not be compensable.

 

[Betty3]

OP, for your info - you can sue for up to $10,000 in small claims court in Texas. Since your post is over a month old, you might have already taken some action. Sorry for the late reply.