You have provided a lot more information here than you did on the other site.

The facility you describe, though residential, is a care home that is likely licensed by the state under very strict rules and regulations.

Contact the regulatory agency and see if they can be of any assistance.

[URL unfurl="true"]https://www.rld.nm.gov/boards-and-commissions/individual-boards-and-commissions/nursing-home-administrators/licensing-registration-and-renewal/[/URL]