Hello! I need some advice.
I contacted my debt collection agency today and asked them to provide me with a statement, in which they out right refused to send me. I explained that since I do not know what has been paid on the account and what has not been paid, I would like the statement for that reason. Then the debt collector refused again and said he was going to mark my account as refusal to pay. I made it clear that I was not refusing to pay, I merely wanted to be able to get my finances in order and see what the statement said. He then said because I was asking for the documents (i.e. the statement) I was refusing to pay. I don't really know what to do at this point. I made it perfectly clear 4 times that I was not refusing to pay and yet the creditor said he was going to mark my account as refusal to pay and would not send me any sort of statement. Any advice on how to proceed would be appreciated!
I contacted my debt collection agency today and asked them to provide me with a statement, in which they out right refused to send me. I explained that since I do not know what has been paid on the account and what has not been paid, I would like the statement for that reason. Then the debt collector refused again and said he was going to mark my account as refusal to pay. I made it clear that I was not refusing to pay, I merely wanted to be able to get my finances in order and see what the statement said. He then said because I was asking for the documents (i.e. the statement) I was refusing to pay. I don't really know what to do at this point. I made it perfectly clear 4 times that I was not refusing to pay and yet the creditor said he was going to mark my account as refusal to pay and would not send me any sort of statement. Any advice on how to proceed would be appreciated!