My jurisdiction is: Arizona
Hi folks, first time poster here.
A few months back I purchased a piece of computer hardware (external hard drive) from an online retailer based out of Ohio called PC Parts Unlimited who takes name-brand hard drives and puts them in their own cases/enclosures. I paid a higher price for one of the best brands and paid extra money to have it tested before shipping. When I purchased the product there was mention of a 30-day warranty but I do not recall actually getting a copy of the warranty.
Just outside of 30 days from the purchase the item stopped working. They have no customer support phone number so I emailed them. Their advice was basically "It's outside of 30 days so buy another one." I also requested a copy of the 30-day warranty which they would not send to me. Since the product was already damaged and they were refusing replacement/refund I opened up the case to find that they had not only sent a defective product but they had sent me a less expensive model in an unmarked case. I brought this to their attention but they told me I had to have reported it within 30 days of purchase.
I submitted a claim to the BBB who sent me a letter stating the retailer is refusing to offer any help/settlement.
The retailer will still not provide me with a copy of their warranty. Can any further action be taken? This is a very frustrating situation as it was a fairly expensive item to me and I lost backups of personal and business data.
Thanks in advance!
Hi folks, first time poster here.
A few months back I purchased a piece of computer hardware (external hard drive) from an online retailer based out of Ohio called PC Parts Unlimited who takes name-brand hard drives and puts them in their own cases/enclosures. I paid a higher price for one of the best brands and paid extra money to have it tested before shipping. When I purchased the product there was mention of a 30-day warranty but I do not recall actually getting a copy of the warranty.
Just outside of 30 days from the purchase the item stopped working. They have no customer support phone number so I emailed them. Their advice was basically "It's outside of 30 days so buy another one." I also requested a copy of the 30-day warranty which they would not send to me. Since the product was already damaged and they were refusing replacement/refund I opened up the case to find that they had not only sent a defective product but they had sent me a less expensive model in an unmarked case. I brought this to their attention but they told me I had to have reported it within 30 days of purchase.
I submitted a claim to the BBB who sent me a letter stating the retailer is refusing to offer any help/settlement.
The retailer will still not provide me with a copy of their warranty. Can any further action be taken? This is a very frustrating situation as it was a fairly expensive item to me and I lost backups of personal and business data.
Thanks in advance!
