Dell breach of contract/ false Ad scheme

[kartoonkris]

I was Christmas shopping online on Black Friday for a gift for my Husband & being a long time customer of Dell of numerous high ticket items I was searching their site for the perfect gift 4 my Husband (TV) & came upon an ad for a Sony Bravia KDL 46inch LCD HD-TV...the page I found this on did not have an advertised price so I clicked on the "ON SALE NOW, click tto see YOUR Price" which popped up "Your lowest price" $699.00. Instead of ordering online I decided to speak to a sales rep so I could confirm that this is a new product as opposed to refurbished & that the price on the ad is exactly matching the product without any hidden fees, besides shipping. I spoke to a sales rep named "Princess" I asked 4 her extension in case I had any further questions, which she gave me & after both of us making a verbal contract repeating exactly the item I was purchasing/price/addt shipping cost/delivery time & my authorization to charge my Dell Preferred Account. Everything seemed fine until 2 weeks later when I was delivered a 26in TV...which I refused delivery stating wrong size & immediately attempted to contact the sales rep whom I made the contract with @ her "personal xtension" but after speaking to Dozens of svcs reps from every continent its obvious another lie is being able to call your rep back if I have any further questions, they offered to credit my account & sell me the correct size TV with a 10% discount :no: !!!! I demanded the TV for the advertised price immediately & to honor the verbal contract made on Black Friday...which they refused although stating it was totally their fault due to a product ID error....I DON'T READ PRODUCT IDs!!!! I have spoken to Dozens of tiny cust svcs reps from all countries, wasted many hours of my cell phone minutes, missed an entire evening of work due to stress (I'm 8mo prego), I have all the paperwork (incld the fake ad which enticed me to make a purchase) and even recorded a couple stressful conversations with svcs reps admitting their fault!!!! I am a long standing customer of Dell with Many high ticket purchases, I make above the min monthly pmnt and this is the treatment I get....A SCAM!

 

[mafioso]

I know how you feel…………..I once spoke on the phone in a similar situation with everyone from India, Pakistan, Russian and some countries in Africa………It was a great cultural experience for one week! Just keep up the pressure and talk to the supervisors. When they say that is all they can do, tell them you want to talk to the next person up the ladder. If they say they can't do anything, ask them the phone number to the legal and HR department, or even grievance filing if possible. Try this and talk to them and see if they change………..I am surprised they acted this way. Hopefully their legal department counselor might talk some sense to them. If they are admitting it is their fault then you have a good shot…………Try and see……..good luck.