I have a question around my options based on my following experience today.
My wife took my car in for service today at a local auto dealer, she informed the service adviser that she will be waiting in the sales area next door and was informed that there are a few card ahead of you and it will take approximately one and a half hour. This is around 4pm, the service centre closes at 6pm. The adviser asked my wife is she was going to be around and my wife responded by saying that she will be here waiting for the car.
My wife went next door to the same dealership sales section and kept waiting for around 2 hours, i also joined her around 5pm and we had some business with the sales person at the dealership. Out discussion with the sales associate finished around 5.55pm and we walked over to the services centre at exactly 5.59pm (i looked my watch at the time i reached the entrance of the services section). The doors were locked and there was no one in the office. The service centre timings are from 7.00 am till 6.00 pm. They had closed the service center ahead of time and everyone was gone before it was even 6.00pm. There was no one who would advise what we were supposed to do, we walked over to the sales section again. Talked to the sales manager, the receptionist but they couldnt help. The receptionist was even kind enough to call the service centre a couple of times and also walked to the back of the office to see if someone was there. But they had all left before the listed closure time.
We had to return back to our home without the car. Because of this, i had to miss a couple of very important appointments in the SFO area which is approximate 50 miles from the dealership. Also, my family had to leave for Orange County tonight to attend to some very important matters, which is why we had taken the car in for servicing.
We had a baby who is now about 2 weeks old. My wife has to breastfeed the baby, and because of this long wait she could not get back home in time to breastfeed the baby, i also suffered embarrassment because i had to cancel my two appointments. Not to mention the mental agony that i and my wife had to go throughout this time.
I would like to understand what my options are. I would appreciate if someone can provide me guidance and advise.
i can be contacted via email on officemails.sent at gmail.com
i look forward to hearing soon and also getting some good advice.
--Usman
My wife took my car in for service today at a local auto dealer, she informed the service adviser that she will be waiting in the sales area next door and was informed that there are a few card ahead of you and it will take approximately one and a half hour. This is around 4pm, the service centre closes at 6pm. The adviser asked my wife is she was going to be around and my wife responded by saying that she will be here waiting for the car.
My wife went next door to the same dealership sales section and kept waiting for around 2 hours, i also joined her around 5pm and we had some business with the sales person at the dealership. Out discussion with the sales associate finished around 5.55pm and we walked over to the services centre at exactly 5.59pm (i looked my watch at the time i reached the entrance of the services section). The doors were locked and there was no one in the office. The service centre timings are from 7.00 am till 6.00 pm. They had closed the service center ahead of time and everyone was gone before it was even 6.00pm. There was no one who would advise what we were supposed to do, we walked over to the sales section again. Talked to the sales manager, the receptionist but they couldnt help. The receptionist was even kind enough to call the service centre a couple of times and also walked to the back of the office to see if someone was there. But they had all left before the listed closure time.
We had to return back to our home without the car. Because of this, i had to miss a couple of very important appointments in the SFO area which is approximate 50 miles from the dealership. Also, my family had to leave for Orange County tonight to attend to some very important matters, which is why we had taken the car in for servicing.
We had a baby who is now about 2 weeks old. My wife has to breastfeed the baby, and because of this long wait she could not get back home in time to breastfeed the baby, i also suffered embarrassment because i had to cancel my two appointments. Not to mention the mental agony that i and my wife had to go throughout this time.
I would like to understand what my options are. I would appreciate if someone can provide me guidance and advise.
i can be contacted via email on officemails.sent at gmail.com
i look forward to hearing soon and also getting some good advice.
--Usman
