Discrimination and options?

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MrUseless

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Hello, I am a person suffering from a debilitating anxiety disorder and recently (in my opinion) have been discriminated against by an employee of a major transit company.

We were stopped at one of the terminals, asked to get off the bus, shortly after the number of people around began to overwhelm me and I started to develope a panic attack. I went to the bus to ask if I could get on to get my medication and the man checking tickets told me to get to the back of the line.

I went inside to the Courtesy Desk and spoke to the woman there, explaining I had an anxiety disorder, was having a panic attack, and requesting she escort me onto the bus to get my medication. She replied to me "You should wear a sign that says you have this disorder" and quickly shooed me away. I was now in an advanced state of a panic attack where I could not clearly think, and was completely tuned out to everything around me.

I am just wondering was it legal for her to tell me to label myself with a disorder, they dont ask people with other illnesses to wear a label or name tag that states what they have, so what right does she have to suggest this to me? I have never felt more disabled than at this point in my life and had possibly my worst panic attack to date. I can hardly recall the next 6 hours of the bus ride to Boston, or how I even managed to get back onto the bus from the terminal.

I am curious as to wether or not I have a case to file a discrimination claim against the company, or its employee. Its difficult enough for me to live with this disorder than to have perfect strangers mock me for it infront of a crowd of people.
 
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The fact that people were insensitive to your condition does not constitute discrimination. It does constitute that they need to have better customer service training so they can address customers like you in a more respectful manner. Write the transportation company a letter complaining so you can document your case with them but when it comes to the legal aspect of the issue, not much of a case here.
 
I used their customer feedback to explain the situation to them, so 7-14 buisness days later I am hoping to atleast get an apology.
 
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