Disputed charges from a car rental company. They failed to respond and are billing me again!

JBP1234

New Member
Jurisdiction
Iowa
As the title states, I disputed charges with a car rental company through my credit card company. They were given 90 days to respond. They failed to do so and I was refunded the money and the dispute was closed. Now, 3 months or so later, I received a bill in the mail for the same amount that was charged before. I made a strong case with my credit card company in order to dispute. It is my understanding they are allowed to do this. What is my recourse here? They charged me for insurance among other things, did not disclose the cost to me and charged my card. I stupidly did not ask what I was actually being charged after being told one thing that I trusted. If that makes sense. I'm really, super frustrated. My $300 charge turned into $900+. I know I'm not the only one this company has done this with either. I live in Iowa, this happened in WA state so I'm not sure what to do here.
 
As the title states, I disputed charges with a car rental company through my credit card company. They were given 90 days to respond. They failed to do so and I was refunded the money and the dispute was closed. Now, 3 months or so later, I received a bill in the mail for the same amount that was charged before. I made a strong case with my credit card company in order to dispute. It is my understanding they are allowed to do this. What is my recourse here? They charged me for insurance among other things, did not disclose the cost to me and charged my card. I stupidly did not ask what I was actually being charged after being told one thing that I trusted. If that makes sense. I'm really, super frustrated. My $300 charge turned into $900+. I know I'm not the only one this company has done this with either. I live in Iowa, this happened in WA state so I'm not sure what to do here.
Pay, or don't pay.
 
By not paying charges I was not aware of it will go to collections. What then? Why should I have to pay on the insurance I didn't authorize, need, or want? (I have car rental insurance through 2 different companies already.)
I can't predict whether they will or won't send you to collections, that is up to them. I would, however, assume they will. Their other options are to drop the matter or sue you.

As for the insurance, that's a contractual matter. We don't have access to your contract.
 
By not paying charges I was not aware of it will go to collections. What then? Why should I have to pay on the insurance I didn't authorize, need, or want? (I have car rental insurance through 2 different companies already.)

1 - A chargeback on your credit card doesn't absolve you of the debt. Your creditor doesn't give a crap about what your credit card company did.

2 - For every car I have ever rented in the past 50 years (bar none), I have been presented with a contract where I had to initial where I wanted or didn't want the optional coverages.

Do you have your copy of the car rental contract? If not, ask for it.
 
1 - A chargeback on your credit card doesn't absolve you of the debt. Your creditor doesn't give a crap about what your credit card company did.

2 - For every car I have ever rented in the past 50 years (bar none), I have been presented with a contract where I had to initial where I wanted or didn't want the optional coverages.

Do you have your copy of the car rental contract? If not, ask for it.
I do have a copy. However, when I initialed it, I was initialing for the car upgrade I received and agreed to, and it has my signature. My spouse and I are not handwriting experts by any means but it's very evident that A. Some numbers were written over and B. numbers were written in by someone else after the fact. (The handwriting is extremely different from the numbers written by the agent at the time for the upgrade) The agreement was altered after my signing it, but how would I even prove that? I was told my upgrade would cost x, fine. I declined the damage waiver, the agent never told me a different price from x and charged my card. I never would have agreed to the amount had I known. The amount with the waiver was filled in, presumably by someone else afterwards.
 
By not paying charges I was not aware of it will go to collections. What then? Why should I have to pay on the insurance I didn't authorize, need, or want? (I have car rental insurance through 2 different companies already.)

For you to succeed at getting the charges reduced to ZERO, you must PROVE, not simply ASSERT you were charged things to which you gave no assent/agreement.

That's going to be difficult. You could sue the offending party in small claims court in WASHINGTON STATE. You can't sue them in small claims in Iowa. Think about your travel costs to bring the dispute is WA, plus living expenses while you're there. It might even affect your earning power, assuming your employer permits you to use vacation days while you're pursuing the matter in WA.

Whether you possess insurance through Big Dent Rental, or Flat Tire Rent Fast; has nothing to do with the dispute between you and your current nemesis.

I suggest you take 48 or 72 hours and think about this looming fiasco. The greedy company will likely pursue this madness, until you cough up the dough. It might be wiser to pay them their ransom, than be forced to throw away more good money, chasing bad.

The credit card company intervention was simply a temporary win, that's about to be contested, disputed, and is something you'll probably lose in the end, costing you more if you scream, squirm, or wiggle.

Sometimes the only thing you can do, is take your beating, and crawl away.

Finally, if you maintain automobile insurance, most insurers cover you when you must or desire to rent a Hertz, National, Enterprise, etc... vehicle.

Bottom line, buying the so called rental car company insurance is an unnecessary expense for most people.

>>>>>>>>>>>======================\\////////////////

What is rental car coverage and how does it work?

Understand your coverage before buying insurance for rental cars.



It's usually a standard question at a rental car company counter: "Do you need rental car insurance?" Considering the rental car company has insurance on their car, you have insurance on your personal car and you may also have rental coverage available through your credit card, what should you do? This type of "insurance", technically a waiver, may help to cover costs should the car become damaged or incapacitated during your rental time. Here's how to sort out the specifics.

What is rental car insurance coverage?

Typically, coverage through a rental car company falls into five categories:

  • Collision damage waiver (CDW) or Loss damage waiver (LDW): Releases you from damages that occur to the rental car, including vandalism and theft.
  • Liability: Provides coverage for damages or injuries you may cause with the rented vehicle.
  • Personal accident insurance (PAI): Protects you and your passengers should injuries occur while driving the rental car.
  • Personal effects coverage (PEC): Covers personal items that may be stolen from the rented vehicle.
  • Roadside assistance: Covers emergency roadside expenses, lost keys and travel assistance.

Do I need rental car insurance?

Many personal vehicle insurance policies already include some sort of car rental insurance coverage — so if you purchase a rental car policy, you're paying extra when you may not have to. Let your State Farm® agent know the reason for the rental so they can help assess how coverage from your personal vehicle policy might apply. Then, ask your agent these key questions:

  • How much Liability, Comprehensive and Collision coverage do I have on my personal vehicle? The coverage you have on your personal vehicle may also extend to your rental car.
  • If my car insurance has high physical damage coverage deductibles, are rental cars adequately covered? Sometimes they're not.
  • If I have roadside service, are towing and administrative fees also extended to the rental car?
  • If items are stolen from the rental car, does homeowners or renters insurance cover the loss? This is sometimes referred to as off-premises coverage.
  • Does my personal auto policy cover loss of income coverage? If the vehicle becomes damaged during your rental time and repairs are needed, the company may charge you for the vehicle's potential earnings while it's being repaired.

Does my credit card cover rental car insurance?

If you pay for a rental car with a major credit card, the card issuer may offer secondary car rental insurance at no charge. In general, this coverage will be used after your personal auto insurance policy is used. Keep in mind that credit card coverage varies from card to card and the institutions which issue the cards. This coverage typically only helps with additional expenses such as reimbursing your insurance deductible. Exotic, expensive or larger vehicles may not be covered by credit cards.

Refer to your card's website for information about available rental car coverage or call the number on the back of the card to inquire.

Review your rental coverage options

Don't sign anything or agree to coverage without reading the policy thoroughly. Insurance requirements and rules vary from state to state.

  • Unless your auto insurance coverage adequately extends to rental cars, you may need to get some kind of insurance coverage from the rental organization. In place of collision or comprehensive car coverages, you may be able to obtain a rental car company loss damage waiver, or LDW, which can help cover damage-repair costs, administrative fees and towing.
  • If you don't have health or medical payments coverage on an existing policy, you may be able to purchase personal accident coverage.
  • If your personal auto policy doesn't include emergency road service or first party medical coverage such as personal injury protection (PIP) or medical payments coverage (MPC), consider purchasing these.

What if I'm using a car sharing or a peer-to-peer service?

  • According to the Insurance Information Institute (III), coverages can vary greatly. If you're renting from a nontraditional car sharing company, review the agreement carefully. While insurance is sometimes included in the fee, there may be restrictions or extra costs, particularly if the car is stolen.
  • Consider discussing coverages with your insurance agent and inquire with the service you're renting from.

Do I need international car rental insurance when abroad?

Contact your agent and credit card company well in advance of your trip. Paying for international coverage might help if you have an accident or the vehicle is stolen while traveling abroad.

Renting for work or play?

Coverage extensions from your existing policy or your credit card may not apply if you're renting a car for business. In that case, review the coverage options through your employer.

Select the right size rental vehicle

When reserving a car, know how many people will be traveling with you and how much luggage room you will need. You'll want to have enough space to see clearly out of each window and to keep passengers comfortable. Remember, middle seats are often small for adults but typically fine for children, unless car seats are needed. If you need room for more than four adults, consider choosing a vehicle with a third row.

Inspect the rental car

Give the car a once-over to check the following before driving off:

  • Prior body damage
  • Tire pressure and condition
  • Brakes
  • Seat belts
  • Lights
  • Windshield wiper condition and wiper fluid level
Also double-check that the car is equipped with important safety features, and verify that the add-ons you agreed to are present and functioning appropriately.

Now that you have read about car rental insurance coverage, you may also be interested to learn about summer driving tips, how to be careful in rest areas or suggestions to prevent falling asleep while driving.







 
For you to succeed at getting the charges reduced to ZERO, you must PROVE, not simply ASSERT you were charged things to which you gave no assent/agreement.

That's going to be difficult. You could sue the offending party in small claims court in WASHINGTON STATE. You can't sue them in small claims in Iowa. Think about your travel costs to bring the dispute is WA, plus living expenses while you're there. It might even affect your earning power, assuming your employer permits you to use vacation days while you're pursuing the matter in WA.

Whether you possess insurance through Big Dent Rental, or Flat Tire Rent Fast; has nothing to do with the dispute between you and your current nemesis.

I suggest you take 48 or 72 hours and think about this looming fiasco. The greedy company will likely pursue this madness, until you cough up the dough. It might be wiser to pay them their ransom, than be forced to throw away more good money, chasing bad.

The credit card company intervention was simply a temporary win, that's about to be contested, disputed, and is something you'll probably lose in the end, costing you more if you scream, squirm, or wiggle.

Sometimes the only thing you can do, is take your beating, and crawl away.

Finally, if you maintain automobile insurance, most insurers cover you when you must or desire to rent a Hertz, National, Enterprise, etc... vehicle.

Bottom line, buying the so called rental car company insurance is an unnecessary expense for most people.

>>>>>>>>>>>======================\\////////////////

What is rental car coverage and how does it work?

Understand your coverage before buying insurance for rental cars.



It's usually a standard question at a rental car company counter: "Do you need rental car insurance?" Considering the rental car company has insurance on their car, you have insurance on your personal car and you may also have rental coverage available through your credit card, what should you do? This type of "insurance", technically a waiver, may help to cover costs should the car become damaged or incapacitated during your rental time. Here's how to sort out the specifics.

What is rental car insurance coverage?

Typically, coverage through a rental car company falls into five categories:

  • Collision damage waiver (CDW) or Loss damage waiver (LDW): Releases you from damages that occur to the rental car, including vandalism and theft.
  • Liability: Provides coverage for damages or injuries you may cause with the rented vehicle.
  • Personal accident insurance (PAI): Protects you and your passengers should injuries occur while driving the rental car.
  • Personal effects coverage (PEC): Covers personal items that may be stolen from the rented vehicle.
  • Roadside assistance: Covers emergency roadside expenses, lost keys and travel assistance.

Do I need rental car insurance?

Many personal vehicle insurance policies already include some sort of car rental insurance coverage — so if you purchase a rental car policy, you're paying extra when you may not have to. Let your State Farm® agent know the reason for the rental so they can help assess how coverage from your personal vehicle policy might apply. Then, ask your agent these key questions:

  • How much Liability, Comprehensive and Collision coverage do I have on my personal vehicle? The coverage you have on your personal vehicle may also extend to your rental car.
  • If my car insurance has high physical damage coverage deductibles, are rental cars adequately covered? Sometimes they're not.
  • If I have roadside service, are towing and administrative fees also extended to the rental car?
  • If items are stolen from the rental car, does homeowners or renters insurance cover the loss? This is sometimes referred to as off-premises coverage.
  • Does my personal auto policy cover loss of income coverage? If the vehicle becomes damaged during your rental time and repairs are needed, the company may charge you for the vehicle's potential earnings while it's being repaired.

Does my credit card cover rental car insurance?

If you pay for a rental car with a major credit card, the card issuer may offer secondary car rental insurance at no charge. In general, this coverage will be used after your personal auto insurance policy is used. Keep in mind that credit card coverage varies from card to card and the institutions which issue the cards. This coverage typically only helps with additional expenses such as reimbursing your insurance deductible. Exotic, expensive or larger vehicles may not be covered by credit cards.

Refer to your card's website for information about available rental car coverage or call the number on the back of the card to inquire.

Review your rental coverage options

Don't sign anything or agree to coverage without reading the policy thoroughly. Insurance requirements and rules vary from state to state.

  • Unless your auto insurance coverage adequately extends to rental cars, you may need to get some kind of insurance coverage from the rental organization. In place of collision or comprehensive car coverages, you may be able to obtain a rental car company loss damage waiver, or LDW, which can help cover damage-repair costs, administrative fees and towing.
  • If you don't have health or medical payments coverage on an existing policy, you may be able to purchase personal accident coverage.
  • If your personal auto policy doesn't include emergency road service or first party medical coverage such as personal injury protection (PIP) or medical payments coverage (MPC), consider purchasing these.

What if I'm using a car sharing or a peer-to-peer service?

  • According to the Insurance Information Institute (III), coverages can vary greatly. If you're renting from a nontraditional car sharing company, review the agreement carefully. While insurance is sometimes included in the fee, there may be restrictions or extra costs, particularly if the car is stolen.
  • Consider discussing coverages with your insurance agent and inquire with the service you're renting from.

Do I need international car rental insurance when abroad?

Contact your agent and credit card company well in advance of your trip. Paying for international coverage might help if you have an accident or the vehicle is stolen while traveling abroad.

Renting for work or play?

Coverage extensions from your existing policy or your credit card may not apply if you're renting a car for business. In that case, review the coverage options through your employer.

Select the right size rental vehicle

When reserving a car, know how many people will be traveling with you and how much luggage room you will need. You'll want to have enough space to see clearly out of each window and to keep passengers comfortable. Remember, middle seats are often small for adults but typically fine for children, unless car seats are needed. If you need room for more than four adults, consider choosing a vehicle with a third row.

Inspect the rental car

Give the car a once-over to check the following before driving off:

  • Prior body damage
  • Tire pressure and condition
  • Brakes
  • Seat belts
  • Lights
  • Windshield wiper condition and wiper fluid level
Also double-check that the car is equipped with important safety features, and verify that the add-ons you agreed to are present and functioning appropriately.

Now that you have read about car rental insurance coverage, you may also be interested to learn about summer driving tips, how to be careful in rest areas or suggestions to prevent falling asleep while driving.







Correct, I was and am covered in more ways than one. I did not need the car rental facility's coverage. I did not agree to it. They charged me for it anyway. The amount was not on my agreement when I signed it. Had it been, I never would have signed it. Lucky for me, I have a lot of family in Washington State I could live with and I can work from anywhere. I have time, resources, and support to pursue it. I really do not want to and would rather settle it outside of a courtroom.
 
Lucky for me, I have a lot of family in Washington State I could live with and I can work from anywhere. I have time, resources, and support to pursue it. I really do not want to and would rather settle it outside of a courtroom.

I see nothing but BAD LUCK involved in your sad, tale of woe is me.

You could have avoided this by simply refusing their offer, making sure it wasn't on the contract you signed.

By the way, which of the car rental companies did you select on this particular day?

Finally, if they claim, mind you, merely claim you stiffed them, you'll probably have a difficult if not impossible time ever renting a car from any of those companies.
 
I'll give you a little tip that I use whenever I sign a contract that is a form. If there is a box to accept an additional charge or refuse the charge, place a zero in the cost of the option or draw a line through it. That makes it harder to change after you sign and get your copy.

When you buy takeout and pay with a CC, if you don't want to leave a tip put a line through the tip amount. Otherwise, left blank, any number can be written in after you leave, and it is very hard to dispute that you did not authorize the tip. And always get a copy of your receipt.
 
I disputed charges with a car rental company through my credit card company. They were given 90 days to respond. They failed to do so and I was refunded the money and the dispute was closed. Now, 3 months or so later, I received a bill in the mail for the same amount that was charged before. I made a strong case with my credit card company in order to dispute. It is my understanding they are allowed to do this. What is my recourse here?

The dispute with your credit card company is not binding on the creditor. Your credit card company's determination just means that it won't bill you for the charge. The creditor is free to try and collect in any other way permitted by law. You don't have anything for which you could seek recourse. If you don't believe the money is due, then don't pay the bill. The creditor can sue you (presumably in small claims court) if it is so inclined, or (more likely) it may turn the matter over to a collection agency.


By not paying charges I was not aware of it will go to collections. What then?

I don't know exactly what you mean by "go to collections." If you get sued, you can defend yourself in court. If the creditor turns the debt over to a collection agency, then I suggest you familiarize yourself with the federal Fair Debt Collections Practices Act.


Why should I have to pay on the insurance I didn't authorize, need, or want?

This is a weird question given that no one said you have to pay. You don't have to pay unless you are sued and the court enters a judgment against you.
 
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