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No vicarious liability for employee's negligence, despite the main property gate being openI'm sure that there is more to it than that.
How did it happen?
What reason did your claim rep give you for not paying?
Many thanks for your timeI thought it might be that.
No worries.
If you are sued, your insurance company will defend you.
Your charlady is on her own.
Do not discuss the matter with anybody except your insurance company's claim representative. Do not offer to pay anybody anything.
Presumably your claim rep sent a denial letter to the victim so if the victim tries to talk to you about it, refer the victim back to your insurance company.
If your charlady tries to involve you just say "Not my problem."
are you in the US? Because charlady is not a common word here......and honestly I had to look up what it meant....