Expedia Travel

[Disabled Vet]

Person books travel on Expedia for his kids. The plane tickets are in his children (adult age) but the billing is in his name.

He gets the confirmation email with all the information and selects forward to send to his kids. 2 hours later kids still haven't gotten yet. He calls Expedia and they state that the trip was cancelled...... by a person they don't know. two things could have happen

A. the email was send to the wrong person and they cancelled the trip.
B. email was hacked and they cancelled the trip.

Upon calling Expedia was told there is nothing they can do since the party that cancelled the flights had the Iternary #, email account used, phone number used. Since they had non-refundable tickets the price for changing them would be more then the cost of the tickets. Nor could they just re-instate the tickets.

Expedia stated the calling party didn't need to have the same name, nor did they need Credit Card information. Just the internary, email address, phone number.

How is this possible in today "Secure" world That is the only information and how is it possible they could have such lax rules.

What do you guys think they can do to clear this up. Total cost 700.00

Credit Card company states that it was a legimatement charge and there wasn't any fraud because at the time they purchased the tickets, then the email was hacked, flights cancelled... so the issue isn't with the Credit Card company it's with Expedia...

Any thoughts??

 

[Disabled Vet]

No one? Nothing? Can this person take them to small claims court in their home town since the purchase was done over the internet? Please help guys

 

[FlaRiptide]

I would suggest pursuing the credit card company route. Tell them you did not receive the services for which you paid. It is your word against Expedia's, unless Expedia can prove who, when, and how the flight was cancelled.

You may need to speak with supervisors and explain your case with the credit card company, but hopefully this will be the more successful route.

It makes no sense that someone should spend $700 for nonrefundable airfare and then cancel less than two hours later!!

Your credit card company will investigate your claim, and hopefully they will side with you.

Suing Expedia for $700 will cost you more money, time, effort, and headaches.