- Jurisdiction
- New York
I've been having a near 1 year agonizing problem/situation with Sprint. The info I'm posting will tell it all. If I can get any help PLEASE, I would greatly appreciate it. This is my
Hi, My name is Luther Brown, Phone #: ###-###-#### & Account #: #########.
Past May, 2016 I called into sprint in regards to the trade your phone offer. After I decided on the LG G5 w/payments over 36 months, he told me about the buy one get one free if you add an additional line. It all sounded good. I got my wife on the phone so we could both speak with him and clear any doubts she may of had. So I left AT&T and she left BOOST Believing all was well. According to the rep, my bill was approx $116 and change with the taxes.
I noticed that my bill was coming in around an average of $150 a month as well as the billing responsibility was set to my wife's phone number and not mine. I have been back and forth with the company for TEN MONTHS now. I've been told at several points that they saw what the problem was, apologized and said I will see the corrections and credit in 1-2 months. The last time I was told this (about 2 months ago), I was held on line while some credits were made and a ticket made to rectify the problem because the rep who I spoke to prior did not set the ticket for the billing department and all would be straight now. A little later than a month passing, I was back at square one with the same problem. I was finally given a supervisor who told me that I didn't qualify for BOGO because I should have taken the 24 mo plan which it qualifies for. I was NEVER EVER TOLD this information while the purchase was being made. I was duped into believing the 36 mo plan I chose was OK. I told them as well as a manager from corporate that I believe the rep did this to me in order to get a FULL BLOWN SALE under his belt. As I said to them in reasoning, I ask them to put their selves in my shoes. If you were purchasing a product for 36 oms and was told you can get a second one free, only cut your terms down to 24 mos, would you not do so? Why would I not pay $8 a month more knowing I'm getting a near $600 phone for free by adding a second line and reducing my monthly term to 24 months? It would be ridiculous to say "no thanks, that's OK. I'll keep the 36 mo term and pay the price for having a second phone. A person would have to be mindless to do such a thing. I received 9 months total in credit for the second phone so far. I have been lied to and defrauded by the rep in order for him to make the type of sale he wanted and I am the one who is paying the price so far. This sale was illegally done. Fraudulent misrepresentation of what your company offered was done to me. I was offered 3 more months of credit to make it a year of credit against the second phone and was told the company will be losing money to do anything different. I responded to let the manager at corp know, "Well what about my lose as a customer? I was the one lied to and duped into the purchase wrongfully and now that means I must pay the price and penalty for the wrong done to me? I could go on and on but, I believe enough info was given that I could be given a return call or email contact so that we may come to a resolve in this matter. Thanks for your time in considering/reading this letter. I truly am hurt and negatively Impacted by this whole matter. Thank you in advance for your soon response to me email, Luther Brown Flag this message Delete this message Mar 7 Sent
I appreciate your soon response.
Mar 20Sent
Hi Luther, we do apologize, In order to help, I'd like to call you. What is your call back number, time zone and best time to call? Or, if you would prefer you can contact Sprint Chat @ http://www.sprint.com/socialchat about your account. We are here to help you with this issue. - SamanthaL
Mar 20
Thank you for the timely response. We have re escalated your issue and this team would be following up on this issue. Just to verify this team left a number in your voicemail. Did you tried to reach out to them? Resolution Supervisor KestonW
Mar 20
I received a text from 40404 where I left my cell number. I haven't received a voicemail.
Mar 20Sent
Did you receive the number in the text? And as said before, your case has been escalated to another team and they will follow up on your issue. We appreciate your patience. BJ
Mar 20
No, I didn't. I will wait for the other team to contact me. Thanks much.
To THIS DAY no one returned my call. I started posting my situation with Sprint on twitter which they immediately blocked out and said to DM them and they would get me help asap.. That is the message above.
HELP!! HELP!! HELP!! Is my cry!!
Luther Brown
Hi, My name is Luther Brown, Phone #: ###-###-#### & Account #: #########.
Past May, 2016 I called into sprint in regards to the trade your phone offer. After I decided on the LG G5 w/payments over 36 months, he told me about the buy one get one free if you add an additional line. It all sounded good. I got my wife on the phone so we could both speak with him and clear any doubts she may of had. So I left AT&T and she left BOOST Believing all was well. According to the rep, my bill was approx $116 and change with the taxes.
I noticed that my bill was coming in around an average of $150 a month as well as the billing responsibility was set to my wife's phone number and not mine. I have been back and forth with the company for TEN MONTHS now. I've been told at several points that they saw what the problem was, apologized and said I will see the corrections and credit in 1-2 months. The last time I was told this (about 2 months ago), I was held on line while some credits were made and a ticket made to rectify the problem because the rep who I spoke to prior did not set the ticket for the billing department and all would be straight now. A little later than a month passing, I was back at square one with the same problem. I was finally given a supervisor who told me that I didn't qualify for BOGO because I should have taken the 24 mo plan which it qualifies for. I was NEVER EVER TOLD this information while the purchase was being made. I was duped into believing the 36 mo plan I chose was OK. I told them as well as a manager from corporate that I believe the rep did this to me in order to get a FULL BLOWN SALE under his belt. As I said to them in reasoning, I ask them to put their selves in my shoes. If you were purchasing a product for 36 oms and was told you can get a second one free, only cut your terms down to 24 mos, would you not do so? Why would I not pay $8 a month more knowing I'm getting a near $600 phone for free by adding a second line and reducing my monthly term to 24 months? It would be ridiculous to say "no thanks, that's OK. I'll keep the 36 mo term and pay the price for having a second phone. A person would have to be mindless to do such a thing. I received 9 months total in credit for the second phone so far. I have been lied to and defrauded by the rep in order for him to make the type of sale he wanted and I am the one who is paying the price so far. This sale was illegally done. Fraudulent misrepresentation of what your company offered was done to me. I was offered 3 more months of credit to make it a year of credit against the second phone and was told the company will be losing money to do anything different. I responded to let the manager at corp know, "Well what about my lose as a customer? I was the one lied to and duped into the purchase wrongfully and now that means I must pay the price and penalty for the wrong done to me? I could go on and on but, I believe enough info was given that I could be given a return call or email contact so that we may come to a resolve in this matter. Thanks for your time in considering/reading this letter. I truly am hurt and negatively Impacted by this whole matter. Thank you in advance for your soon response to me email, Luther Brown Flag this message Delete this message Mar 7 Sent
I appreciate your soon response.
Mar 20Sent
Hi Luther, we do apologize, In order to help, I'd like to call you. What is your call back number, time zone and best time to call? Or, if you would prefer you can contact Sprint Chat @ http://www.sprint.com/socialchat about your account. We are here to help you with this issue. - SamanthaL
Mar 20
Thank you for the timely response. We have re escalated your issue and this team would be following up on this issue. Just to verify this team left a number in your voicemail. Did you tried to reach out to them? Resolution Supervisor KestonW
Mar 20
I received a text from 40404 where I left my cell number. I haven't received a voicemail.
Mar 20Sent
Did you receive the number in the text? And as said before, your case has been escalated to another team and they will follow up on your issue. We appreciate your patience. BJ
Mar 20
No, I didn't. I will wait for the other team to contact me. Thanks much.
To THIS DAY no one returned my call. I started posting my situation with Sprint on twitter which they immediately blocked out and said to DM them and they would get me help asap.. That is the message above.
HELP!! HELP!! HELP!! Is my cry!!
Luther Brown
I was in the ring w/Sprint while making this post. The gloves came off!! I believe a resolve has finally been made. Awaiting the changes to my bill to see what was done.
