sneakers80
New Member
Greetings,
I'm not looking to rant, or vie for ones sympathy, nor am I trying to win a popularity contest, I simply would like a little insight into options, or perhaps a work around for what I'm currently facing at my Job.
I'm currently working in as a CSR (Customer Support basically) for an undisclosed organization. We have VERY slim, IF ANY formal guidelines, procedures or documents regarding work place conduct, violations, disciplinary matters or anything else to that affect.
A new Manager has been hired as the Manager of Support and in spite of the best efforts I keep making, I feel as though I'm constantly being beaten down. The few things I do know, based on customer response, and general feedback is A: I'm knowledgeable, confident, and have tremendous phone manner and B: I get the job done, leave customers pleased and do overall an amazing job.
This being said I feel as though in spite of all good actions my Manager has targeted me for whatever personal biases she may have, whether she feel threatened, the need to prove herself or maybe just a superior complex or maybe none of the above and I am a complete douche who is doing his or her job terribly.
As of late what had transpired was simple, I have a voice message box and on it, I left my Cellular Phone Number, they don't pay us for time, and it was my personal line, but honestly I was trying to go above and beyond, my intentions were pure, perhaps misguided since they were not paying for it, but none the less my intent was a positive one. I wanted to stick out (evidently I did).
Now, what happened was my supervisor had sent me out an e-mail, not a verbal warning, nothing physical, or personal but an e-mail asking me to remove my number.
For whatever reason I read it and it slipped my mind because I was extremely busy, not an excuse but an explanation. So anyways, a week or two go by and I hear nothing until December 12th, another e-mail evidently was sent to my box asking me yet again to remove the Number from my Voicemail. I saw the title of the message something like "Hello" or "Voicebox' or something on those lines, anyways it wasn't in our designated "queue" and we've been extremely busy over the holiday so again it slipped my mind. Now, I figured if this was urgent as opposed to her relying on an e-mail she could physically come and verbalize this to me: "Please remove this" As opposed to an e-mail. That is just my thought. Regardless, today I get pulled into the office with her and the letter basically said:
"You have been asked 2 times to remove your voicemail and have not responded to the emails that were sent to you, or changed your voicemail message. This behavior is considered "in subornation" (yes, there were NUMEROUS typos on this document). Refusal to follow a manager's instructions or respond with an action plan will not be tolerated.
Your behavior has a negative impact on the department as well as "customers". There must be decided improvement in your responsive to email as well as direction. Specfically you must treat your manager and co-workesr with apprpriate cooperation. (I am not making these typos, this is how the letter came out, I kid you not).
Needless to say,
I just wanted to debate, contest or otherwise dispute the following points:
Insubordination to the best of my knowledge simply put would be refusing my bosses requests.. Now I never said to her I would not do it, I mean honestly it slipped my mind, maybe it's not the greatest of explanations but it's valid and truthful.
I just disagree in the context she is using "insubordination" I don't believe anything I did falls under that category. If it was that important she should have come to me and asked me in person and not relied on e-mail. What were to happen for instance if I had never gotten the e-mail, or mail servers were down, or my computer exploded (ridiculous for effect). Anyways, that being said I just want other ideas on this.
A: What can I do?
B: Is there anyway I can challenge this to yield constructive results, such as an improved work environment.
My goal isn't to leave my job, it's to make it so it's manageable but if my manager wants me GONE, which is fairly evident by this elaborate conception of dribble. Is it even worth it?
Anyways,
Feedback, opinions or anything would be nice.
Have a great Holiday!
I'm not looking to rant, or vie for ones sympathy, nor am I trying to win a popularity contest, I simply would like a little insight into options, or perhaps a work around for what I'm currently facing at my Job.
I'm currently working in as a CSR (Customer Support basically) for an undisclosed organization. We have VERY slim, IF ANY formal guidelines, procedures or documents regarding work place conduct, violations, disciplinary matters or anything else to that affect.
A new Manager has been hired as the Manager of Support and in spite of the best efforts I keep making, I feel as though I'm constantly being beaten down. The few things I do know, based on customer response, and general feedback is A: I'm knowledgeable, confident, and have tremendous phone manner and B: I get the job done, leave customers pleased and do overall an amazing job.
This being said I feel as though in spite of all good actions my Manager has targeted me for whatever personal biases she may have, whether she feel threatened, the need to prove herself or maybe just a superior complex or maybe none of the above and I am a complete douche who is doing his or her job terribly.
As of late what had transpired was simple, I have a voice message box and on it, I left my Cellular Phone Number, they don't pay us for time, and it was my personal line, but honestly I was trying to go above and beyond, my intentions were pure, perhaps misguided since they were not paying for it, but none the less my intent was a positive one. I wanted to stick out (evidently I did).
Now, what happened was my supervisor had sent me out an e-mail, not a verbal warning, nothing physical, or personal but an e-mail asking me to remove my number.
For whatever reason I read it and it slipped my mind because I was extremely busy, not an excuse but an explanation. So anyways, a week or two go by and I hear nothing until December 12th, another e-mail evidently was sent to my box asking me yet again to remove the Number from my Voicemail. I saw the title of the message something like "Hello" or "Voicebox' or something on those lines, anyways it wasn't in our designated "queue" and we've been extremely busy over the holiday so again it slipped my mind. Now, I figured if this was urgent as opposed to her relying on an e-mail she could physically come and verbalize this to me: "Please remove this" As opposed to an e-mail. That is just my thought. Regardless, today I get pulled into the office with her and the letter basically said:
"You have been asked 2 times to remove your voicemail and have not responded to the emails that were sent to you, or changed your voicemail message. This behavior is considered "in subornation" (yes, there were NUMEROUS typos on this document). Refusal to follow a manager's instructions or respond with an action plan will not be tolerated.
Your behavior has a negative impact on the department as well as "customers". There must be decided improvement in your responsive to email as well as direction. Specfically you must treat your manager and co-workesr with apprpriate cooperation. (I am not making these typos, this is how the letter came out, I kid you not).
Needless to say,
I just wanted to debate, contest or otherwise dispute the following points:
Insubordination to the best of my knowledge simply put would be refusing my bosses requests.. Now I never said to her I would not do it, I mean honestly it slipped my mind, maybe it's not the greatest of explanations but it's valid and truthful.
I just disagree in the context she is using "insubordination" I don't believe anything I did falls under that category. If it was that important she should have come to me and asked me in person and not relied on e-mail. What were to happen for instance if I had never gotten the e-mail, or mail servers were down, or my computer exploded (ridiculous for effect). Anyways, that being said I just want other ideas on this.
A: What can I do?
B: Is there anyway I can challenge this to yield constructive results, such as an improved work environment.
My goal isn't to leave my job, it's to make it so it's manageable but if my manager wants me GONE, which is fairly evident by this elaborate conception of dribble. Is it even worth it?
Anyways,
Feedback, opinions or anything would be nice.
Have a great Holiday!
