Hi there,
My husband and I ordered a mattress on Amazon (through 3rd party) last week and we were excited that FedEx showed up today (with what we thought was our mattress)... My hubby signed for it and we opened it up (unrolled the foam mattress and it inflated). We realized it was the wrong sz & brand! We thought it was just the sellers error and we laid on the mattress to see how comfortable it was, (knowing we could never get it rolled back up and shipped because it needs to be machine rolled and vacumme sealed)...
Later, we were putting the box away and noticed it had a different address (nearby) on the box!!!! We couldn't believe it and how ironic it was we were waiting on our mattress and got someone else's delivered!
My question is that since its a private FedEx (not US Mail) package that is already opened, expanded out, and used out of it's original packaging- can it be returned? Legally are we responsible for shipping it back somehow? Is it possible we can just keep it or would that be theft?
Thanks so much for any help!
Sent from my XT1710-02 using Tapatalk
My husband and I ordered a mattress on Amazon (through 3rd party) last week and we were excited that FedEx showed up today (with what we thought was our mattress)... My hubby signed for it and we opened it up (unrolled the foam mattress and it inflated). We realized it was the wrong sz & brand! We thought it was just the sellers error and we laid on the mattress to see how comfortable it was, (knowing we could never get it rolled back up and shipped because it needs to be machine rolled and vacumme sealed)...
Later, we were putting the box away and noticed it had a different address (nearby) on the box!!!! We couldn't believe it and how ironic it was we were waiting on our mattress and got someone else's delivered!
My question is that since its a private FedEx (not US Mail) package that is already opened, expanded out, and used out of it's original packaging- can it be returned? Legally are we responsible for shipping it back somehow? Is it possible we can just keep it or would that be theft?
Thanks so much for any help!
Sent from my XT1710-02 using Tapatalk