Legal Advise on Service/Internet Offering.

[alikanti]

Dear Experts,

I Suppose to start a new Business i.e Online Live Technical Training.

Business Process:
The Prospects will book a slot and make the payment through our website using their Credit cards and we provide Session invitation for the slot.

The problem here is, How can I Prove that the Training has been provided to the Propect & it's Completed If the Prospect claims saying we have not provided training to him/her.

Possible Causes can be:
The URL didn't work that time, I could see a blank screen that day and no training has conducted or Institute people had not share the screen to me, training team cheated me with false information etc.,

Since it is a service. How can we prove that.

Kindly Advise me... Thanks In Advance.

Srujan

 

[seniorjudge]

Sorry, this is not a technical forum.

This is for legal advice.

 

[Michael Wechsler]

SeniorJudge, you're a funny man, lol, and you've got a good point. The "proof" is really a technical issue for you, not a legal one. When I've taken Continuing Legal Education online, they will do 2 things - (1) prompt you to enter a code into a box that pops up evern 15 minutes or so during a class and gets sent to the course offeror, (2) Provide that password verbally with a brief instruction to call immediately if there is a technical problem or send an email. That can provide "proof" that the trainee (or whomever might be viewing your CLE class ) actually watched the video and "participated" in a meaningful fashion. The technical part on how to make something like this work is all in your arena.