Lemon law help/advice

[Fuzzy]

My wife purchased a 2012 Jeep from a Jeep dealership approximately two months ago.

Approximately 3 days later she complained of a vibration at speed above 55mph. I drove it & noticed the vibration after 55mph, its is audible and can be felt in the seat, steering wheel and gas pedal. I accelerate past 60 and immediately feel it. I let i coast or hit the brakes and it goes away

It only had 70 miles on it at the time. She took it to the dealership and they told her nothing was wrong with it & she needs to get used to the ride since she used to drive an Acura. She promptly took it to another dealership. I took the service manager on a test drive & he felt i and acknowledged there was a vibration that was not normal.

They kept it 3 days. The service manager told me he spoke with chrysler on the phone and followed some trouble shooting advise but could not eliminate the noise. I was told to take it back to the dealership we purchased it from and see what they can do for us. I asked what I should expect them to do for me. He did not want to answer that question, he did not answer- only saying that he couldn't say what another dealership should do.

We went back to the original dealership. They got mad that we went to another dealership. They looked at the Jeep again & acknowledged there was a vibration but said everything checked normal. They said they do not another jeep of the same model/year to drive & compare to see if its a characteristic of that model

We were given a date to bring the Jeep back so a tech from chrysler to look at it. The day before the appointment we were called by the dealership and told the tech had an emergency and they would tell us when we could bring it back.

In the mean time its being driven too/from work, about 60 miles a day. All highway, no city. They did not offer a loaner for us.

We aren't made of money, we financed & cannot afford a skilled attorney to light a fire under their $ss for us so I have come to this forum for assistance.
2012 Jeep Liberty jet package

 

[army judge]

My wife purchased a 2012 Jeep from a Jeep dealership approximately two months ago.

Approximately 3 days later she complained of a vibration at speed above 55mph. I drove it & noticed the vibration after 55mph, its is audible and can be felt in the seat, steering wheel and gas pedal. I accelerate past 60 and immediately feel it. I let i coast or hit the brakes and it goes away

It only had 70 miles on it at the time. She took it to the dealership and they told her nothing was wrong with it & she needs to get used to the ride since she used to drive an Acura. She promptly took it to another dealership. I took the service manager on a test drive & he felt i and acknowledged there was a vibration that was not normal.

They kept it 3 days. The service manager told me he spoke with chrysler on the phone and followed some trouble shooting advise but could not eliminate the noise. I was told to take it back to the dealership we purchased it from and see what they can do for us. I asked what I should expect them to do for me. He did not want to answer that question, he did not answer- only saying that he couldn't say what another dealership should do.

We went back to the original dealership. They got mad that we went to another dealership. They looked at the Jeep again & acknowledged there was a vibration but said everything checked normal. They said they do not another jeep of the same model/year to drive & compare to see if its a characteristic of that model

We were given a date to bring the Jeep back so a tech from chrysler to look at it. The day before the appointment we were called by the dealership and told the tech had an emergency and they would tell us when we could bring it back.

In the mean time its being driven too/from work, about 60 miles a day. All highway, no city. They did not offer a loaner for us.

We aren't made of money, we financed & cannot afford a skilled attorney to light a fire under their $ss for us so I have come to this forum for assistance.
2012 Jeep Liberty jet package

Here is a link to Maryland's "lemon law".

http://www.oag.state.md.us/consumer/lemon.htm

We don't represent people, we simply dispense information.

I don't think an attorney could help you, because you'd shell out $5,000, maybe $10,000 to try and fix a problem that is very tricky.

If there is recourse or assistance, it might be through your state's attorney general.

Your easiest solution, especially if you're dissatisfied with the vehicle, might be simply to trade it.

Yes, you won't necessarily come out on top financially, but that isn't always possible.

Good luck.

Maryland's Lemon Law applies to new or leased motor vehicles (including cars, light trucks and motorcycles), registered in Maryland, that are less than 24 months old and have been driven less than 18,000 miles. The law provides for consumers whose cars meet certain criteria to receive a refund or a replacement vehicle if repair attempts have failed to correct a problem, and the problem substantially impairs the use and market value of the vehicle.

Not all new cars with problems qualify as lemons, but if yours does, you must take action quickly to receive relief under the law.

http://www.oag.state.md.us/consumer/lemon.htm

Is it a Lemon?

Maryland's lemon law applies only to cars, light trucks and motorcycles that:

1. Are registered in Maryland, and

2. Have been driven less than 18,000 miles and been owned less than 24 months.
(Even if you are not the original owner, the Lemon Law might apply to your vehicle if the original owner purchased it less than 18 months ago.)

The law provides that a dealer or manufacturer must correct a defect within 30 days after the consumer writes to the manufacturer by certified mail. If the manufacturer or dealer is unable to do so, the consumer is entitled to a refund or replacement vehicle under the Lemon Law if the car has:

A brake or steering failure that was not corrected after the first repair attempt, and that causes the vehicle to fail Maryland's safety inspection; or

Any one problem that substantially impairs the use and market value of the vehicle that was not corrected in four repair attempts; or

Any number of problems that substantially impair the use and market value of the vehicle that have caused it to be out of service for a cumulative total of 30 or more days.

If you suspect your car is a lemon -- for example, if the dealer has tried once or twice unsuccessfully to repair the problem and you believe the problem substantially impairs the use and market value of the vehicle -- you should write to the manufacturer immediately. You do not need to wait until the dealer has made the four repair attempts, or until the car has been out of service for 30 days.


http://www.oag.state.md.us/consumer/lemon.htm

 

[Fuzzy]

I see. There is a system in place for this type of problem, After reading the link it seems the manufacture has a timeline to fix/resolve the issue. However, it seems that if they choose to ignore the timeline nothing else happens.

None the less, we'll try this and see what results we get.

Thanks for the information.

 

[mightymoose]

If you haven't tried this,.have the tires balanced and rotated and see if the vibration goes away or changes. If there is a change you will know it is related to the tires. If it goes away you know tires were out of balance. If there is no change you know the problem is mechanical in the drive line or suspension.