My jurisdiction is: California
Hello,
I have ordered Canadian maple coins with a merchant over the phone. I live in California, but the merchant is OR.
The check (for an amount of $8300) was cleared on 8/20/2008. I was told that it may take up to 60 days for delivery due to huge demand in bullion market. I waited till 10/20 and the packet was not delivered. I contacted the merchant and on 10/28 , he sent an email to me that he delivered the packet. He never gave me tracking number even I sent him remainders several times. He was sending mails saying he is finding it out and the team is very busy... After waiting till 11/08, I called them again and I was told that it may take even longer to receive the packet.
Later, the merchant called me and said that the packet was sent to a wrong address and they will send it again.After couple of emails, they confrimed that they the packet was delivered on 11/17. They gave me a tracking number and told me due to huge volume of packets they send, it is not scanned in USPS and can not be tracked.
Even today, on 12/05, the packet is not received. They are not responding to my emails, not calling me or when I call , avoiding me.
I don't know what to do in this kind of situation. They are BBB accredited and that is the only reason I trusted them back in August.
What should I do? What are my legal rights? Am I protected legally?
I believe, they lied to me 2 times on my shipment and trying to buy some more time. More over, they are very RUDE on me when ever I call them. I am getting stressed out as the amount is huge and my job is also in jeopardy due to financial crisis in the country.
Thanks a lot for reading this and appreciate your advise.
Best regards
Vduggir
Hello,
I have ordered Canadian maple coins with a merchant over the phone. I live in California, but the merchant is OR.
The check (for an amount of $8300) was cleared on 8/20/2008. I was told that it may take up to 60 days for delivery due to huge demand in bullion market. I waited till 10/20 and the packet was not delivered. I contacted the merchant and on 10/28 , he sent an email to me that he delivered the packet. He never gave me tracking number even I sent him remainders several times. He was sending mails saying he is finding it out and the team is very busy... After waiting till 11/08, I called them again and I was told that it may take even longer to receive the packet.
Later, the merchant called me and said that the packet was sent to a wrong address and they will send it again.After couple of emails, they confrimed that they the packet was delivered on 11/17. They gave me a tracking number and told me due to huge volume of packets they send, it is not scanned in USPS and can not be tracked.
Even today, on 12/05, the packet is not received. They are not responding to my emails, not calling me or when I call , avoiding me.
I don't know what to do in this kind of situation. They are BBB accredited and that is the only reason I trusted them back in August.
What should I do? What are my legal rights? Am I protected legally?
I believe, they lied to me 2 times on my shipment and trying to buy some more time. More over, they are very RUDE on me when ever I call them. I am getting stressed out as the amount is huge and my job is also in jeopardy due to financial crisis in the country.
Thanks a lot for reading this and appreciate your advise.
Best regards
Vduggir
