Paid for Vaca Rental - No keys received

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ShLL

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We have signed contract and paid in full for the use of a beach property from Thursday, October 9th through Monday, October 13th. No keys received - no phone calls answered. Any advice? We keep calling and e-mailing asking where we can pick up keys.

We are going to attempt to get a hotel room for our vacation and then persue this later but it was a lot of money. Anything we can do now? Please advise, thanks!
 
Was the vacation rental here in the U.S.? Did you pay with a check, MO or CC? Any contracts? Do you have names and valid addresses for the parties who you rented the property from?
 
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