Phone company took my $200

[needhelp123]

ok so i paid $200 for a security deposit about a month ago but then i asked for a refund, so they told me to call thier customer service and i did and the person told me that i will get a check in 3 weeks for $200

so now almost a month has passed and nothing in the mail, so i called the customer service again and asked them why my money hasn't come yet, and they told me that they have no record of me paying $200 and they certainly don't have a cheque on the way for $200.

so i asked them then how come i have a reciept and bank statement saying that i'm out $200 and they say they have no idea.

so they told me to go to the store and ask them how come there's no record of me paying $200, which i will be doing tommorrow.

so any advice on how i can get my $200 because i am seriously out $200 and just want my money back

 

[cbg]

Have you provided them with a copy of the bank statement and receipt?

 

[needhelp123]

well so far i've only talked to them on the phone about this but i am going to the store tommorrow with the reciept and my bank statement and find out what exactly is going on.

i just thought i ask her to get info from knowledgeable people, because right now i am just worried that they are not going to give me money back based on what i've heard from them over the phone.

because how come they dont' have a record while i have a reciept and a bank statement stating that they took my money.

 

[cbg]

Because occasionally people make mistakes.

Last month my cell phone provider had a software crash and lost the record of my payment. I provided them with a copy of my bank statement showing the payment and that was all they needed.

 

[needhelp123]

ok well i'll talk to them tommorrow and see what's up and keep people updated here because right now i'm not a happy person

thank you for your help