I purchased a laptop from a company and had it bulit to what i needed, the problem is when I talked to the sales rep. and he was helping me to pick out what I needed for my laptop, I needed a optical drive that would read and write my Karaoke format CD+G disks, when we talked about the Blu-Ray CD/RW/DVD Burner he and a tech. assured me that this unit would do my CD+G format, after numorus times of contacting the company and tring to explain to them that this drive does not read or write CD+G format, they kept sending me to tech who said it was a soft ware issue and not my optical drive, so I contacted my software company and the checked my system and told me it was not and that it was a hardware/optical drive issue, so I called back the company who sold me my laptop and once agin told them it was a hadrware problem, they will not do anything about this problem, I asked them to change out the drive to the proper one I needed and they said they couldn't. Now they claim I'm out of the 21 days to make a change in the drive. I paid over $200.00 for this optical drive so that it would do my Karaoke disks and it doesn't, I feel that the salesman misrep. the product and that the tech. who assured me that yes it would do my CD+G format, I even talked to their Customer Service dept a few times and that was a joke also about getting this issue resolved:
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Is there anything legally I can do about this, I have spent hours on my cell phone tring to get this matter resolved with no end in sight with this company.
.Is there anything legally I can do about this, I have spent hours on my cell phone tring to get this matter resolved with no end in sight with this company.
