Should I File a Legal Complaint Over a $700 Device That Lost Basic Functionality After Canceling an Optional Subscription?

S

scrawler

New Member
Jurisdiction
Pennsylvania
Hello everyone,

I would appreciate your professional opinion on whether it is worthwhile to pursue a legal claim against a company. The device in question cost me approximately $700 and was advertised via invoice and email communications as "cloud connected" without requiring a subscription for basic functionality. However, once I canceled the optional subscription (which I had used for a few years), the device's core features were disabled, contrary to what was originally promised. The company now offers only $75 for a buyback and has accused me of "harassment" for publicly sharing my experience. Numerous times. I provided a factual, non-threatening, account of my experience, and related to a legitimate consumer complaint.

I would like your guidance on possible claims (such as misrepresentation, breach of contract, or consumer protection violations), the likelihood of a favorable outcome, and whether a formal complaint to consumer protection authorities or another legal avenue is advisable.

Thank you for your time. I look forward to your response.
 
Let's assume you have a case. The next question to ask is whether this might be subject to a class action lawsuit and, also, how much your time is worth to you. As @Red Kayak questions about the device, it might be worthwhile for the firm to sue on behalf of a class. I wouldn't keep my hopes up for a windfall reward.

The device in question appears to be several years old per your statement. Let's assume that this piece of technology has dropped at least 50-60% in value, which is generous. You're looking at a salvage value of about $280. Let's even assume you could file in small claims court (as @Zigner mentions, read your contract and the court rules.) There is a filing fee. Preparation. Time in court. Collection. If you can get $75, then your net return assuming you win and they pay immediately is $200. That's all.

None of this prevents you from getting your consumer satisfaction as well about your experience, assuming it is accurate. Good luck to you.
 
I think it would help to understand:
  1. What is the device and what does it do?
  2. What was the basic functionality that did not require a subscription? (according the manufacturer and according to you).
  3. What core features were lost when the subscription was cancelled?
  4. What features remained when the subscription was cancelled?
 
scrawler said:
I would like your guidance on possible claims (such as misrepresentation, breach of contract, or consumer protection violations), the likelihood of a favorable outcome, and whether a formal complaint to consumer protection authorities or another legal avenue is advisable.
Click to expand...

I expect that the terms and conditions of your purchase contract or terms of service would eliminate any chance of successfully pursuing any of those allegations.

In non-legal terms, you'd be peeing in the ocean to make the tide come in.
 

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