Telephone Company not refunding a credit

[neilkingston]

6 months back I closed my Telephone & DSL Internet accounts from Verizon and transferred to another company (COX). Due to Billing errors Verizon charged me about $78 for the services that was not provided. When I asked the Customer Service, they reviewed the account, apologised for the errors and promised that amount will be credited. However, till date they have not issued the payment. Later 2 times I called the customer service and requested for the same. Everytime, they are confirming that the credit is in their system and assuring me that they will send that amount. But now 6 months passed, still I have not recieved the payment. I never had any payment delayed and made every settlements well before due dates for several years to them. Now they are not able to settle their due in time.

How long should we wait for this settlement? Or, can we sue them? Pl advice.

Thanks in advance.

 

[Michael Wechsler]

6 months back I closed my Telephone & DSL Internet accounts from Verizon and transferred to another company (COX). Due to Billing errors Verizon charged me about $78 for the services that was not provided. When I asked the Customer Service, they reviewed the account, apologised for the errors and promised that amount will be credited. However, till date they have not issued the payment. Later 2 times I called the customer service and requested for the same. Everytime, they are confirming that the credit is in their system and assuring me that they will send that amount. But now 6 months passed, still I have not recieved the payment. I never had any payment delayed and made every settlements well before due dates for several years to them. Now they are not able to settle their due in time.

How long should we wait for this settlement? Or, can we sue them? Pl advice.

Thanks in advance.

Given that your dispute is with a public company like Verizon and there is no question about the issues at hand, you probably will have a better chance of having it work out without going to small claims.

You should probably send a written letter to customer service. If possible, get ahold of a corporate center fax number and keep a copy of the fax receipt. Make a demand for the payment and state that unless it's made you will be forced to collect the debt plus any other amounts collectible under law in court. Honestly, it's probably not worth the time and effort to try going to small claims court at this juncture without exhausting all options.