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Hello,
Would appreciate any advice.

I had sent my tenants an email regarding the colder temps that were approaching along with instructions from my home owners insurance of how to maintain the home to prevent pipes from freezing and bursting.

Even with my best efforts of sending them this friendly notice I received a text about a week or so later that the pipes had burst in the downstairs bathroom and laundry room.
The pipes burst in 12 places including the pipes to the radiators.

The tenants report that the space was heated but that they did not let the water drip from the faucets. They also said that they never saw my email.

In any case I had to fix all the pipes which some were in the interior walls which of course was a huge expense. In order to protect my property I fixed it without pointing a finger at them. I am still waiting for a remediation quote as well as contractor quote to fix the walls. I hope my homeowners insurance will cover these?
After being there till 1am with the plumbers the next afternoon I got a call that the heat was not working. Sent the crew back over and the switch to the furnace had been turned off. The temp downstairs was 47deg.
I do not have a set temp request in our lease but I do have a liability clause which states that the ....tenant must pay for damages suffered and any money spent by landlord for any claim arising from any act or neglect of tenant....
I don't know if that clause helps considering I would be the one with the claim for damages caused by their neglect? As you can see I am not an attorney. Or maybe it would work the other way as they put a claim against me to fix the walls or mold. I will if they are willing to pay for it as it was a result of their neglect?
Unfortunatley I wil be paying for all of it just wanted to know how I can protect myself from this happening again?
I can send notices but if they do not adhere to the warnings of potential damage or decide that they don't want to heat that part of the house where does that leave me? BTW it's snowing right now as I am writing this... I of course am going to send them another notice with instructions. Thank you for listening to my rant and any advice would be appreciated.

<blockquote data-quote="Landlord J" data-source="post: 232026" data-attributes="member: 113593">Hello,Would appreciate any advice.I had sent my tenants an email regarding the colder temps that were approaching along with instructions from my home owners insurance of how to maintain the home to prevent pipes from freezing and bursting. Even with my best efforts of sending them this friendly notice I received a text about a week or so later that the pipes had burst in the downstairs bathroom and laundry room. The pipes burst in 12 places including the pipes to the radiators. The tenants report that the space was heated but that they did not let the water drip from the faucets. They also said that they never saw my email. In any case I had to fix all the pipes which some were in the interior walls which of course was a huge expense. In order to protect my property I fixed it without pointing a finger at them. I am still waiting for a remediation quote as well as contractor quote to fix the walls. I hope my homeowners insurance will cover these? After being there till 1am with the plumbers the next afternoon I got a call that the heat was not working. Sent the crew back over and the switch to the furnace had been turned off. The temp downstairs was 47deg. I do not have a set temp request in our lease but I do have a liability clause which states that the ....tenant must pay for damages suffered and any money spent by landlord for any claim arising from any act or neglect of tenant....&nbsp;I don&#039;t know if that clause helps considering I would be the one with the claim for damages caused by their neglect? As you can see I am not an attorney. Or maybe it would work the other way as they put a claim against me to fix the walls or mold. I will if they are willing to pay for it as it was a result of their neglect? Unfortunatley I wil be paying for all of it just wanted to know how I can protect myself from this happening again? I can send notices but if they do not adhere to the warnings of potential damage or decide that they don&#039;t want to heat that part of the house where does that leave me? BTW it&#039;s snowing right now as I am writing this... I of course am going to send them another notice with instructions. Thank you for listening to my rant and any advice would be appreciated.</blockquote>

[QUOTE="Landlord J, post: 232026, member: 113593"] Hello, Would appreciate any advice. I had sent my tenants an email regarding the colder temps that were approaching along with instructions from my home owners insurance of how to maintain the home to prevent pipes from freezing and bursting. Even with my best efforts of sending them this friendly notice I received a text about a week or so later that the pipes had burst in the downstairs bathroom and laundry room. The pipes burst in 12 places including the pipes to the radiators. The tenants report that the space was heated but that they did not let the water drip from the faucets. They also said that they never saw my email. In any case I had to fix all the pipes which some were in the interior walls which of course was a huge expense. In order to protect my property I fixed it without pointing a finger at them. I am still waiting for a remediation quote as well as contractor quote to fix the walls. I hope my homeowners insurance will cover these? After being there till 1am with the plumbers the next afternoon I got a call that the heat was not working. Sent the crew back over and the switch to the furnace had been turned off. The temp downstairs was 47deg. I do not have a set temp request in our lease but I do have a liability clause which states that the ....tenant must pay for damages suffered and any money spent by landlord for any claim arising from any act or neglect of tenant.... I don't know if that clause helps considering I would be the one with the claim for damages caused by their neglect? As you can see I am not an attorney. Or maybe it would work the other way as they put a claim against me to fix the walls or mold. I will if they are willing to pay for it as it was a result of their neglect? Unfortunatley I wil be paying for all of it just wanted to know how I can protect myself from this happening again? I can send notices but if they do not adhere to the warnings of potential damage or decide that they don't want to heat that part of the house where does that leave me? BTW it's snowing right now as I am writing this... I of course am going to send them another notice with instructions. Thank you for listening to my rant and any advice would be appreciated. [/QUOTE]

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