travel agency

[firstcoast1975]

purchased tickets thru travel agency.when received tickets info found out that agency issued tickets with error.my infant child had childs ticket and 3 yr old child had a paper infant ticket.called them but there phones were off.when got to airport agent couldnt check my child in because didnt have a seat they couldnt fix problem because there is no Lufthansa rep. in Jacksonville.i called agency and somehow got to them,they accept mestake and assure me that we will be on next flight.well next day they told me tickets need to be canceled and purchased brand new tickets with same airline.and oldone will be refunded to account.week after i found that agency charged me with cancellation fee for each ticket(4 total).called agency and agency offered me 50% of those fees,i didnt accept and now they dont want to give me any money..can i collect these fees,i never canceled tickets,it was agency error,i reduced vacation that week and lots of more....i just need those fees back on credit card...can i legally collect these fees....thx a lot

 

[tpajet]

First thing I would do is contact your credit card company and dispute the charges. If that doesn't work out, then take the to small claims court.

Something is seriously wrong here, as it would not require canceling your whole reservation and starting over. In fact they should have been able to simply change the names, however they would have to re-issue the tickets for the children.

I'm also surprised that they even issued anything in paper. Paper tickets are supposed to be pretty much a thing of the past these days. Next time, insist on an e-ticket.

 

[firstcoast1975]

3 tickets were electronic only infant ticket was paper because flight was international and i did try to dispute but merchant(airline company) claims those charges valid per their rules and they refuse to pay it back,and i wish i knew how small claim court works...total loss is $620.00 are court fees higher than my loss?thx

 

[tpajet]

But your issue is not with the airline, it is with the travel agent. They are the ones who made the mistake, and they are responsible for correcting it. When I say dispute the charges, I don't mean go to the airline, I mean call you credit card company and dispute it with them.

Small claims court is usually about $100, but you may be able to include court costs in your suit. Just go to the courthouse and ask. But your suit is going to be against the travel agent, NOT the airline.