ask the district rep that promised you the tickets if they have come in yet as you are really looking forward to going, unless the rep is the one who told you the tickets would go to the owner. if not act as if you were unaware of this info. i wouldn't demand them, just inquire and go with the flow and remember even if you don't get the tickets when its time to lay people off you will be more valuable for being willing to go the extra mile, like helping that dept. manager the way you did. i am not a lawyer or legal expert either. just advise.