Tuition payment issues

[karlhungus]

My wife is going to a university in Illinois and we recently submitted a payment through the school's online payment system. According to her school's records the payment has been accepted and processed, but the money has yet to be deducted from our checking account. We've tried to inform the school three times through phone and e-mail that the money hasn't been withdrawn from our account, and we receive the same response of "The computer says it's been paid" from the school. We've been making an honest effort to inform the school of this error. If the school is unable or unwilling to correct their mistake how long do we need to keep informing them?

 

[presutin]

The transaction is probably pending in their system waiting to be processed. The same happened to me when I was paying for one of my certifications. It took the institution forever(over 20 days) for them to finally process my payment. My advice: don't spend the money since it is pending in the school system and the bank's system. If you don't see any charges to your account in the next 15 days, you should contact the school asking them to void the previous payment and have them reprocess it. Hope this helps!