We are landlords of a residential home in PA. We are currently living out of the state. The tenants that have been in the property since June 2009 have asked for 'special treatment' on several issues. The first is that we gave them 90 days to pay us security. We received it at about 110 days...only after we sent them a letter 'reminding' them of the security deposit being due. Their reply, "we forgot about it." Then, they wanted $50 off of the monthly rental agreement for the winter months because they 'have to heat the house.' We replied, 'no way.' Now, we didn't receive December's rent until 12/9. We have a $75 late fee after the 5th, plus a $10/day late fee after that until full payment is received. Their payment only included the regular rent. In their words,'IF we charge them a late fee, they would need to pay in increments.' Given the past with them, we do not feel comfortable with them paying us in payments, as we feel that we will never receive the monies. Do we, as landlords, have any recourse? Can we send a demand letter for payment of the late charges by a specific date or eviction will be pursued? We feel that this is only the beginning of the payment problems with them. Also, they have ripped out shrubs that we had, etc. They also have a car sitting on our property, that is non-operational and not ours and not theirs. We've asked them to remove it, but have been met with resistance..anything that we can do about that situation? We have sent them certified letters specifically outlining what they are not to do. They seem to be tenants who feel that they can do whatever plus expect special deals just because they ask. Any help will be greatly appreciated.