Bally's Total Fitness Misleading Post-Contract Cancelation Mailings
Hello,
I have already successfully canceled my Bally's contract after the three-year term expired. (Even though my three year contract had expired, it was my understanding that if I did not follow their rules for cancellation, they would continue charging me month by month. I sent a certified letter stating that I was canceling, and they sent a letter back confirming it was canceled).
Four months later, in mid-February, I have just received a document from Bally's that is formatted to look like a bill. At no point on the document does it state that it is not a bill. The following are portions of this document:
______________________________________________________
Current Month Dues: $19
Prior Monthly Dues: $95
Total Dues Amount: $114
Your account is 45 days past due. Unfortunately, until your account is brought current, you will be unable to work out at the club. To continue your membership and avoid future start up fees, please pay $114.00...
If your intent is to cancel your membership, please bring your account current by paying your Total Dues Amount of $114.00 today and include written notice of your request to cancel....
_________________________________________________________
It does not seem to me that the wording of this document should be legal. It is extremely misleading. I had canceled my membership over five months prior, and yet the letter stated that if I wished to cancel my account, I should send them $114. I called Bally's (Which in itself is a long process, as they do not list any contact numbers on their website that allow you to actually contact a human. I had to do a google search to find a good number though a random website that was in no way associated with Bally's), and the employee assured me that my contract had been successfully terminated in October, and that letter was not meant to trick anything, it is simply an innocent attempt at inquiring if I would like to continue going to their gym.
I was just wondering if a letter worded like this is legal. I would hope that it isn't.
Hello,
I have already successfully canceled my Bally's contract after the three-year term expired. (Even though my three year contract had expired, it was my understanding that if I did not follow their rules for cancellation, they would continue charging me month by month. I sent a certified letter stating that I was canceling, and they sent a letter back confirming it was canceled).
Four months later, in mid-February, I have just received a document from Bally's that is formatted to look like a bill. At no point on the document does it state that it is not a bill. The following are portions of this document:
______________________________________________________
Current Month Dues: $19
Prior Monthly Dues: $95
Total Dues Amount: $114
Your account is 45 days past due. Unfortunately, until your account is brought current, you will be unable to work out at the club. To continue your membership and avoid future start up fees, please pay $114.00...
If your intent is to cancel your membership, please bring your account current by paying your Total Dues Amount of $114.00 today and include written notice of your request to cancel....
_________________________________________________________
It does not seem to me that the wording of this document should be legal. It is extremely misleading. I had canceled my membership over five months prior, and yet the letter stated that if I wished to cancel my account, I should send them $114. I called Bally's (Which in itself is a long process, as they do not list any contact numbers on their website that allow you to actually contact a human. I had to do a google search to find a good number though a random website that was in no way associated with Bally's), and the employee assured me that my contract had been successfully terminated in October, and that letter was not meant to trick anything, it is simply an innocent attempt at inquiring if I would like to continue going to their gym.
I was just wondering if a letter worded like this is legal. I would hope that it isn't.