Raptor-117
New Member
- Jurisdiction
- California
This issue I've been dealing with infuriates me.
On 08/30/2023, I purchased a used Ford Raptor from Penske of Chevrolet of Cerritos. I also purchased a third party extended warranty through Penske. The first incident occurred on 07/12/2024. My vehicle experienced engine issues so I attempted to take the vehicle back to Penske and they refused to take possession of the vehicle. They directed me to take the vehicle directly to Norms Reeve Ford which is across the street from Penske. I then contacted Norms Reeve Ford and they advised me that I needed to contact the extended warranty. The extended warranty then told me I NEEDED to take the vehicle to Penske. The contract specifically states, and I quote, "
THIS AGREEMENT IS NOT AN INSURANCE POLICY, IT IS AN EXTENDED SERVICE AGREEMENT BETWEEN YOU AND THE SELLING DEALER. ALL OBLIGATIONS AND LIABILITIES FOR REPAIRS COVERED BY THIS EXTENDED SERVICE AGREEMENT ARE THOSE OF THE SELLING DEALER AND NOT FIRST EXTENDED SERVICE CORPORATION, WHICH ADMINISTERS THE AGREEMENT FOR THE SELLING DEALER. SEE REVERSE SIDE FOR ADDITIONAL INFORMATION REGARDING RESPONSIBILITY FOR BENEFITS.
WHAT TO DO IF REPAIRS ARE NEEDED: If your vehicle is within forty (40) miles of the Selling Dealer, you must deliver your vehicle to the Selling Dealer at the address shown on the front of this extended service agreement. If your vehicle is more than forty (40) miles from the Selling Dealer, or the Selling Dealer is no longer at that address, call First Extended Service Corporation for instructions before you deliver your vehicle to a repairing facility. You must authorize the repair facility to perform necessary diagnostic work so that the repair facility can provide an accurate estimate of repair." End Quote.
Being that my vehicle was within the 40 mile radius of Penske, I needed to bring it back. However, the dealership still refused to take possession of the vehicle. I then called the warranty company and had the warranty rep tell Penske service department that the vehicle must be dropped of there. They still refused to take possession of the vehicle. The warranty then gave the dealership two options to satisfy the contract. One was either contact them via telephone and confirm with them that they will transfer the vehicles issues to Norm Reeves Ford so they can fix it. The dealership refused. The second option was provide me with documentation that I took the vehicle to them first to satisfy the contract. Again they refused to provide any documentation that I came there. The warranty rep was on the phone when they refused everything and overheard the dealership tell me no. She noted that in my claim however advised me that the vehicle could not be repaired until Penske provided them proper documentation. Since Penske told me I could not leave my vehicle there, the warranty advised me to leave the vehicle at Norms Reeve Ford however notify them the vehicle cannot be touched until Penske satisfies the contract. Penske then told me that they already contacted my warranty company however the warranty company said they never received anything. Penske also said they already contacted Norms Reeve Ford and they were on board with everything. Once I arrived at Norms Reeve Ford I asked if they were contacted by Penske and the service advisors told me they were never contacted and weren't even aware of the situation. I have documentation of everything, paperwork, phone records, and Norms Reeve Ford's statement on paper that they were never contacted. Keep in mind my vehicle was not drivable and needed to be towed. There is a lot more to this story but I'd have to write a full on article. This is unacceptable and I want to know the legal course I can take against this dealership for breach of contract.
On 08/30/2023, I purchased a used Ford Raptor from Penske of Chevrolet of Cerritos. I also purchased a third party extended warranty through Penske. The first incident occurred on 07/12/2024. My vehicle experienced engine issues so I attempted to take the vehicle back to Penske and they refused to take possession of the vehicle. They directed me to take the vehicle directly to Norms Reeve Ford which is across the street from Penske. I then contacted Norms Reeve Ford and they advised me that I needed to contact the extended warranty. The extended warranty then told me I NEEDED to take the vehicle to Penske. The contract specifically states, and I quote, "
THIS AGREEMENT IS NOT AN INSURANCE POLICY, IT IS AN EXTENDED SERVICE AGREEMENT BETWEEN YOU AND THE SELLING DEALER. ALL OBLIGATIONS AND LIABILITIES FOR REPAIRS COVERED BY THIS EXTENDED SERVICE AGREEMENT ARE THOSE OF THE SELLING DEALER AND NOT FIRST EXTENDED SERVICE CORPORATION, WHICH ADMINISTERS THE AGREEMENT FOR THE SELLING DEALER. SEE REVERSE SIDE FOR ADDITIONAL INFORMATION REGARDING RESPONSIBILITY FOR BENEFITS.
WHAT TO DO IF REPAIRS ARE NEEDED: If your vehicle is within forty (40) miles of the Selling Dealer, you must deliver your vehicle to the Selling Dealer at the address shown on the front of this extended service agreement. If your vehicle is more than forty (40) miles from the Selling Dealer, or the Selling Dealer is no longer at that address, call First Extended Service Corporation for instructions before you deliver your vehicle to a repairing facility. You must authorize the repair facility to perform necessary diagnostic work so that the repair facility can provide an accurate estimate of repair." End Quote.
Being that my vehicle was within the 40 mile radius of Penske, I needed to bring it back. However, the dealership still refused to take possession of the vehicle. I then called the warranty company and had the warranty rep tell Penske service department that the vehicle must be dropped of there. They still refused to take possession of the vehicle. The warranty then gave the dealership two options to satisfy the contract. One was either contact them via telephone and confirm with them that they will transfer the vehicles issues to Norm Reeves Ford so they can fix it. The dealership refused. The second option was provide me with documentation that I took the vehicle to them first to satisfy the contract. Again they refused to provide any documentation that I came there. The warranty rep was on the phone when they refused everything and overheard the dealership tell me no. She noted that in my claim however advised me that the vehicle could not be repaired until Penske provided them proper documentation. Since Penske told me I could not leave my vehicle there, the warranty advised me to leave the vehicle at Norms Reeve Ford however notify them the vehicle cannot be touched until Penske satisfies the contract. Penske then told me that they already contacted my warranty company however the warranty company said they never received anything. Penske also said they already contacted Norms Reeve Ford and they were on board with everything. Once I arrived at Norms Reeve Ford I asked if they were contacted by Penske and the service advisors told me they were never contacted and weren't even aware of the situation. I have documentation of everything, paperwork, phone records, and Norms Reeve Ford's statement on paper that they were never contacted. Keep in mind my vehicle was not drivable and needed to be towed. There is a lot more to this story but I'd have to write a full on article. This is unacceptable and I want to know the legal course I can take against this dealership for breach of contract.
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