Customer Service

[leslie82]

I would like to know what my rights are as a customer service rep. I'm verbally abused on the phone everyday.. What can I do about this , I'm stressed out and im on anxiety medication.. My employer thinks this is part of my job .. Is there something that me as a rep can do about this??

Find a new job? Some people are extremely rude yes. But it's up to company policy on rude calls and what to do.

 

[adjusterjack]

W should be able to advise the cust that if they continue to talk to us that we will disconnect the call

Many companies do have that policy. Why don't you (and other like minded employees) talk to your employer about it.