Here's a thought from the old days.
You could always visit a DES location in person and learn more about how to resolve the matter.
In the meantime, file the appeal.
Get the ball rolling.
Don't get caught asleep at the wheel.
WHAT MUST MY APPEAL CONTAIN?
An initial, first level appeal must:
Be in writing. An electronic or online written statement is sufficient.
State that you appeal or disagree with the determination or ruling.
State the Issue ID number or Docket number that you are appealing.
State your full name, and, if you are with an employer, your title.
State your contact information, including your phone number(s) and email addresses.
You may also include a detailed statement of why you are appealing for the appeals referee to review, along with any evidence you would like considered as part of your appeals hearing. No particular form is required for an initial appeal.
Forget about what you'll say, just complete the forms and get it into the hands of the DES, so you don't get slapped down on a technicality.
Here's where you start:
DES: Appeals
The preferred and fastest way to appeal a determination made by the Division of the Employment Security is through the DES online benefits system.
Once an appeal is filed, DES will schedule a hearing on your appeal.
A notice of hearing containing the date, time and contact information for the designated appeals referee will be sent to you.
File an Appeal ===>
DES: File an Appeal
Things that cannot be appealed include:
Pending issues
Incomplete or pending claims
Monetary determinations, including "monetarily ineligible" claim status
Wage protests
Weekly benefit amounts
Excessive earnings/wages preventing benefit payment
Weekly certifications
Claim effective dates, requests to back-date a claim
Waiting week waivers
These issues can be addressed by contacting the Customer Call Center
DES: Contact Us or the Employer Call Center.