Here is my demand letter to Amazon, but also I want to sue for their policy.

[army judge]

The good news, is that they'll refund you if you have a problem (usually) and that's all you're entitled to.

I've never had an issue receiving requested refunds from Amazon.

That said, YMMV.

As regards counterfeit merchandise, I've seen some suspect things for sure.

 

[Tax Counsel]

Any time you are buying from an unknown third party seller on Amazon you take the risk that the goods may be counterfeit, not as describle, nonfunctional, etc. Amazon does not screen each seller on its market place for their business practices. If the seller gets a lot of complaints, it'll boot the seller from Amazon, but that's no help to those who already purchased from that seller.

 

[Felix_Kubin]

Amazon does not screen each seller on its market place for their business practices.

I present proof to Amazon, that some of the reviews about the bike are Fake.
They PROMISED me to delete them.
And not delete.
I said to them: "If you delete fake reviews and remove the seller from the platform, I will not demand a refund, and will be satisfied".
I sent Amazon emails from the seller, sent to me outside the platform. By Amazon rules, this is a serious reason to disqualify the seller(Amazon told me so in our conversations, most of them have screenshots)
In our messages with the seller mentioned, that they offered me compensation for deleting the bad review.
Probably, it will be amazing to place some of the screenshots here.
They first promised to refund 1650$ then refunded 200$, said within 7 days you have all the rest.
Than said no.
After one more month.

 

[Felix_Kubin]

and here is an example of a conversation regarding fake reviews.
We discussed it earlier, they promised to delete fake reviews, but not did do so,
From my wife's account, I asked them, why the fake reviews were still there,
and why I haven't received an email about this-
as you all can see from this copy of a dialog with the support- nobody cares,
all they wish is to make the client tired and forget about this question:
(they kick chat from one representative to another, and each new rep starts to ask the same standard questions, just to continue a time game)


11:03 PM


Can I tell why the reviews I reported are fake? Because there are no 14 bars on a battery


11:04 PM


Ajit | Customer Service


I am sorry for the inconvenience caused to you.


This is not what we want our valuable customers like you to experience.


A


11:04 PM


I wonder why nobody contacted me farther


11:04 PM


Ajit | Customer Service


I will take this as a feedback and escalate it on high priority to the concerned department


and make sure necessary actions are taken on this and you do not face this situation again.


Be assured that this will not happen.


A


11:05 PM


I report that paid reviews and they are still there


I bought this bike because we read reviews and few of them said it speeds 35 mph


11:06 PM


Ajit | Customer Service


I understand your concern regarding to the bike reviews.


I will escalate this issue to the concerned team.


I request you to wait for 48 hours.


A


11:06 PM


I feel pity if other buyers will read this and also buy because they said so


11:06 PM


Ajit | Customer Service


I understand your concern and frustration.


A


11:07 PM


I mean Can I talk also with the fake reviews team


11:07 PM


Ajit | Customer Service


it will be solved as soon as possible.


A


11:07 PM


Because I got an email "I will be contacted soon"


I will be contacted but nobody said something


11:08 PM


Ajit | Customer Service


let me check for you


A


11:08 PM


ok, hop[e to hear from review team


I reported 3 fake positive reviews


two first reviews said the bike goes 35 mph


when my review was published, where I said, no 35, only 24 miles per hour


They paid for other reviews, most probably they sent two bikes for the price of one


That next review right after the main, said: we don't try to ride more than 20 miles per hour


11:11 PM


Ajit had a technical issue. Please wait while we transfer you to a new associate.


D


Deepak has joined and will be ready to chat in just a minute.


Deepak | Customer Service


Hello Anna, My name is Deepak.


Hope you are doing well.


I am here to assist you today.


Please allow me a moment to read the previous conversation to assist you better.


D


11:13 PM


hi, do you know when we can talk about fake positive reviews?


11:13 PM


Deepak | Customer Service


Thank you for waiting.


I understand your concern that you are facing the issue of fake positive reviews on Amazon Website.


I am sorry for the inconvenience it has caused to you in this case.


Please do not worry, I will help you with it.


D


11:15 PM


not to me, its the law, to prohibit fake advertisement


11:16 PM


Deepak | Customer Service


Yes.


Tiemahun (US in Stock) SMLRO V3 Dual Motors MTB with Rear Shock


D


11:17 PM


California has some of the strongest and most wide-reaching consumer protection laws in the entire country. Under state law (California Business and Professions Code § 17500), false and deceptive advertising is strictly prohibited.


11:17 PM


Deepak | Customer Service


Is this the item, in which you are facing the issue of fake reviews ?


Yes, thank you for the information.


D


11:18 PM


I told them that so many times


The bike doesn't ride 35 mph


They delete information of the long-range


11:19 PM


Deepak | Customer Service


Thank you for the information.


Rest assured at all, I am here to help you with your issue.


Please do not worry, I am checking the details for you with my lead please stay connected.


D


11:20 PM


and also some reviews said 14 bars on a battery


there are only 5 bars on a battery


and please, understand, that is not my issue, it is the violation of the law


California Business and Professions Code § 17500


Code violation


Statewide


Penalty of 42000$


11:22 PM


Deepak | Customer Service


Yes, I can understand the situation clearly.


Thank you for waiting.


D

 

[cbg]

Felix - keeping in mind that you cannot get legal representation from a message board, exactly what is it that you are looking for from the board? Exactly what is your expectation of what we can do for you?

 

[adjusterjack]

Sorry Felix, I think this thread has run its course and we can be of no further help to you.

Thread locked.