.....See if you can state your case here to us in less than say 100 words. I'll tell you what I think.
THE FACTS
Thurs, July 9th - At 8:00am, my wife took her PT Cruiser to this mechanic and advised him of an overheating problem.
The mechanic drove her back home.
--
At 9:52am, the mechanic called me and advised that the overheating problem was "due to the
original manufacturers water pump leaking". I advised him the original pump had been replaced a couple of years earlier. The mechanic said he would have to call me back about that.
--
At 10:51am, the mechanic called me and left a voice message stating that, "I was right, they had replaced everything I said they did. He could replace the leaking water pump for $957".
--
At 11:10am, I called the mechanic back and authorized the repairs.
Frid, July 10th, mechanic called me and told me car was ready to be picked up. I paid him $939.13, picked the car up and left for home.
Tues, Jul 14th, the PT Cruiser was driven to work by my wife (for the first time) and immediately began overheating just as before. Because of prior business obligations, I called the mechanic and arranged to bring the car back to him on Mon, July 27th.
Mon, Jul 27th, I dropped the PT Cruiser off again with mechanic for the original overheating problem.
--At 3:44pm, the mechanic called me and told me "yes, the car is still overheating and they will replace the thermostat but they will need the car overnight". I agreed to that.
Tues, Jul 28th, I picked the car up again from the mechanic, drove less than 100 yds and the car began to overheat. I returned to the shop, and the mechanic tells me
"it must need a new radiator...about $400". I told him I was not going to pay him any more money to fix this overheating problem. He said, "the car is old, things break, not built to last, nothing they did wrong, blah-blah-blah". Said he wasn't going to fix it for free, didn't like my attitude and
told me not to ever return to his shop again. I left and then filed my small claims lawsuit.
Sat, Aug 1st, I took the PT Cruiser to another mechanic who diagnosed the overheating problem as "the cooling fans were not working properly". Cost to repair was $285.95. Car has never overheated since.
Problem was not the radiator!!
--------------------------------------------------------------------------
NOTE:
1) Mechanics sworn answer to my small claims suit states that they
"showed me the leaking water pump when I brought it in to their shop" Not true!! My wife is the one who took the car to their shop and they drove her home. I have phone records which can prove this.
2) Mechanics sworn answer to my small claims suit states that
"they replaced the original manufacturers water pump". Not true! I have this mechanics notarized voice message from Verizon stating that, "yes, the original water pump had been previously replaced", and I have the invoice from the previous mechanic who did the replacement.
3) There were absolutely no verbal threats, assaults, abusive language or anything of the sort betweeen us that should have provoked this mechanic into telling me, "never return to his shop again". I was firm in my expectation that he repair the overheating problem that I had paid for and that he hadn't fixed, and he just wasn't willing to do it for free. I paid him almost $1000 and the work he did should be covered under warranty despite how much he dislikes me and vice versa.
4) All telephone times are verified on phone records.
Thank you for your time. Should I file a complaint with the BBB?? Your thoughts would be most welcomed.