Trying to resolve mom's long-term financial problems

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qa_lady

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In March 2009, we found out that my husband's mother in South Carolina has been struggling financially for quite some time. Amongst other issues, she was facing an impending car repossession, electricity cut-off, other significantly past due utilities, bill collectors, unpaid doctor bills, numerous bounced checks/debit transactions and fees ($6200 of insufficient fund fees over 1 year period), and a small amount of debt associated with fast-cash services.

She has maintained a stable union-controlled job for 25+ years and grosses approximately $61000 annually, so theoretically her income should be able to cover her rent, utilities, car, and personal expenses. This being the case, we convinced her to allow us to manage her bills and monitor her banking transactions and spending habits to get a better handle on her situation. She closed her old checking account and opened a new one with no debit-card, started depositing her paychecks into our bank account so we can disperse money to her as needed, and began sending her bills to us to take care of. She does not have access to the account that her paychecks are deposited into, and we did not cosign or add our names to any of her accounts. We spent approximately $5000 of our own money bringing her car payment and utility bills up to date and paying off certain other pressing debts.

By June it was obvious that her financial problems ran much deeper than she originally admitted, so we went through her apartment in search of additional dept-related items. We collected and organized stacks of bills and letters dated 2007-2009 stashed randomly in drawers and bags, and found a few boxes of older papers at the back of a closet that we decided to leave as is for the moment. She only has a few monthly statements for various bills, so we think she often throws them out as they arrive. In June, she admitted she has struggled for years, cannot remember when she lost control of her finances, and cannot remember all of the things she owes money on.

Since she often uses cash to pay bills and does not keep financial records, it is difficult to determine which debts remain outstanding. Her credit reports all differ and do not appear to be current. She has paid down some debts on her own, so we cannot assume that she ignores all of her debts. She has gone to numerous doctors over the years and had a few surgical procedures. These doctor and hospital bills, we fear, are likely her biggest financial burden still to be unveiled. We would not be surprised if we found out that she owes between $15,000-50,000, depending on how far back her problems run.

She is 61 and fully intends to retire in 2-4 years, at which time she will receive around $1250/month from pension as well as SS benefits (not sure of the amount/month).

She has no savings and does not own a home, property, or anything of real value, with the exception of a car that will be worth about $4-5000 when the loan is paid off in November 2009. Once her car is paid off, she should have $300 or so per month to put towards paying off delinquent bills.

Now that we know her financial problems are more extensive and convoluted than originally thought, we don't know how to proceed. Specifically, is a consult with a lawyer (along with mom, of course) the correct route to take at this point? If so, what should we expect from the consult, and how should we prepare for it? Also, which specialty is most appropriate for her situation and how do we go about finding someone reputable? If a consult is not appropriate, who should we talk to instead?

Our most difficult task to date has been identifying all of the items she still owes money on. We don't mind spending a significant amount of our own time and effort researching/digging/dealing with bill collectors and settlements if it's a viable option. However, before doing so, we would like to consult with an expert to make sure we fully understand best practices for finding information, dealing with collection agencies and the sort. We also would like to find out if bankruptcy or some other avenue might be a better option for her. We don't have a lot of money to invest in long-term law fees, so anything we can do to reduce the cost of resolving this issue would be helpful.

Lastly, we would like some feedback as to whether any glaring mistakes are evident regarding our handling of this situation thus far.

We sincerely appreciate your thoughts and guidance.
 
If you are dealing with bill collectors (and I'm sure you are, or her anyway) brush up on this. http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre27.pdf

This is the Fair Debt Collections Practices Act, which is the federal laws for debt collector behavior.

Bankruptcy should always be a last resort, but she may also be there. Just keep in mind that if she does file bankruptcy, she will have to go to classes on how to manage her finances, and she will still have to pay all of her debts.

Here's what I would suggest before considering bankruptcy:

Go to one of the free credit report websites, and get copies of her credit reports. In fact Freecreditreport.com would be the place to go. Have her on the phone when you do this because you will need some information from her. But it's easy to do, and actually everyone should do this anyway with all of the identitiy theft issues.

Once you have this, you will be able to get a better picture of what she actually owes. I can tell you that her credit is destroyed, but that actually may be to your advantage here, because first of all she has nothing to loose. But more importantly you need to see if any of the debts are listed as charge off or written off. In these cases the debtors have simply given up on trying to collect from her and have writen off the debt and given her the black mark on her credit. This doesn't mean that a collections agency doesn't have the account and might still try to collect, but you can put those on the back burner, at least for now. And if you never hear from them, then let them go.

The problem is you are depending on her giving you a list of what she owes, when she doesn't even know. So the credit report will be of more help. The other thing to look for on the report is any judgments. If a creditor can't collect they can get a judgment against the person. Given that some of her mail has gone from mailbox to trashcan, she may have judgments and no idea about them.

The other problem is she is a prime target for identity theft. If she's been that careless with her bills, she's going to be careless with personal info and card numbers. Also if anyone has opened accounts in her name, she wouldn't have a clue, since she doesn't even know what all she's opened herself.

The next step would be to contact the creditors. She's probably going to have to make the calls and authorize you to talk to them, or do it herself. But what needs to happen is see if they will close the accounts, and she just pays the principle balance. These will go as black marks on her credit, but it would be like shooting holes in the side of the Titanic after the iceberg has hit. It's really not going to matter with everything else on there.

One main thing is DO NOT get added to her accounts. You don't want your credit wrapped up in this. The other thing would be to considering transfering her car to your name. You will have to wait until after the loan is paid off. You do have to consider the risk with insurance, but at the same time it's the only asset she has. So if a creditor gets a judgment against her they could in theory take the car.

On a last note, even if she doesn't fiel for bankruptcy, you may want to see if she will still attend some or all of the financial management classes. The problem is you might get this straightened out now, but she's been so lax that she will revert back later if nothing is done.

It's going to be a long road, but just plug away at it, and you will get her back on track.
 
Thank you for your quick response, I really appreciate your help.

Her credit reports show numerous charge-offs/collection accounts dated 2003 to 2009 and zero judgments. Amazingly, no instances of ID theft.

We are most concerned about medical debts have not been reported on her CR's yet. We plan to go through her insurance claims, the old bills she had stashed away, and new bills, then contact her current doctors and other facilities she visited over the past two years regarding her account balances. After that we'll deal with older accounts, credit cards/bill collectors, and such.
Does this sound like a good plan?
Do you have any other tips for locating this type of information?

Thanks again!





Thanks again!
 
Her credit report is about as good as you can get for knowing what accounts she has opened. Are you 100% sure on the ID theft? This would mean there is something there that she is sure she did not open. If there is not, then she is damn lucky. But that very well could be the case, so be thankful for that.

Anything that is charged off, just leave alone unless and until you hear from the creditor. On the current creditors and doctors, just talk to them and see what kind of payment plans you can do.

The medical bills are probably going to be the easiest to work with as most will let you at least send something, even if it's a little at a time. They usually are better with accepting a willingness to pay. Banks want their money, but you can only send what you have.

Best thing is just figure out what you can send each one, and pay it. Also see if any of the credit cards will close the accounts and let her pay off the principle. It can bring her credit down, but again, her credit is going to be so shot it won't matter.
 
Yep, we're sure there is no ID theft. We found at least one old statement (with transactions that were obviously hers) for each account listed on her CR. Lucky lady...

OK, now that we know she has 28 collection accounts on her CR, 15 collection letters that have not made it on her CR, and several other past due bills, we're going to work on figuring out how much she owes her doctors.

We're also going to study up on dealing with bill collectors, and then I'm sure we will have some more questions.

Thank you so much for your guidance, very helpful!
 
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