The reason I cancelled after only 3 days (billing period was actually 3-23-21 to 4-22-21) is that my parents both passed away. It was service at their house which was no longer needed but the account was in my name. The billing period was not prepaid as was incorrectly noted in my first post- sorry. Prior to cancelling this account, I called the cable provider on 3-24 and discussed having the same cable package provided at my house. That same day I received an email from the cable company showing the itemized charges that the new account at my house would have. On 3-26, the service at my parents house was cancelled. On 3-27, I received a bill in the mail from the cable provider for my parents house which claimed that I owed for the entire billing period from 3-23 to 4-22. I immediately called the cable provider and told them that I did not want to start service at my house unless the bill for my parent's house was only for three days. The representative said he would check with his supervisor and put me on hold. When he came back, he told me that his supervisor gave him a form to fill out and that the final charge for my parent's house would only be for the three days. He told me to ignore the bill that I received in the mail and that the three day charge would be included on my first bill for my new service. He said that the account for my parent's house was now closed. On 3-30, I called the cable provider and talked to another representative. This representative confirmed that there will be a charge for three days only for my parent's house that will be included on my first bill. On 4-1, I received another bill for my parent's house for the entire billing period. I immediately called the provider and the representative I talked to also confirmed that there would be only a three day charge for my parent's house and that it would be included on my first bill. She then asked if she could put me on hold. When she came back, she said that the final bill for my parent's house was going to be for the entire billing period instead of the three days. I asked to speak with a supervisor From all of the notes in the cable provider's system, the supervisor confirmed all of the events described within this post. All he would say is that it was a mistake by the other representatives. The stipulated agreement that I made with the cable provider on 3-27 and confirmed on 3-30 and 4-1 that would permit the cable provider to provide service at my house was broken by the cable company.
Whether there is any intentionality of the cable provider's breach of our agreement is not the issue. The issue is that it was never brought to my attention until AFTER the installation of their service at my house which they provided under conditions that they knew would have prevented my agreeing to do so. The cable company is obligated to adhere to our agreement with a final charge for my parent's house being for three days only instead of the unrightful financial gain they are seeking.
( I have notes from my conversations including names, dates, times, and charges)
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